Project Coordinator [213761] at Aquent UK in London

Aquent is partnering with a leading global company at the forefront of innovation, dedicated to setting new standards in customer experience and operational excellence. This organization thrives on a culture of continuous improvement, leveraging cutting-edge technology and data-driven insights to solve complex challenges and deliver impactful solutions worldwide. Join a team that values collaboration, precision, and a commitment to quality, contributing to initiatives that shape global operations and compliance.

Are you a highly organized and detail-oriented professional with a passion for driving operational efficiency and ensuring program integrity? We are seeking a dynamic individual to step into a pivotal role, where you will be instrumental in coordinating critical compliance and quality assurance programs. This is an exciting opportunity to make a tangible impact, directly influencing the effectiveness and scalability of global audit processes and fostering strong relationships with external partners and internal stakeholders. Your work will ensure the seamless execution of complex workflows, enhance data quality, and contribute to the continuous improvement of operational practices, ultimately upholding the company’s commitment to excellence and social responsibility.

Key Responsibilities:

• Manage end-to-end operations for critical audit programs, including onboarding, performance monitoring, and escalation management across external audit partners.
• Execute daily quality and operational audit data workflows, encompassing sample pulling, defect tracking, and results compilation.
• Own updates to audit report templates, ensuring alignment with program standards.
• Manage account access for external and internal users on various platforms.
• Oversee the escalation framework for audit partner issues, including late reports, data quality concerns, and process queries.
• Manage operational workflows for quality review cycles and performance tracking within compliance programs.
• Execute quality audit processes, ensuring consistency and alignment with program standards.
• Support the development and maintenance of risk interpretation frameworks and performance benchmarking.
• Identify opportunities to streamline and integrate operational processes for efficiency gains across programs.
• Maintain and update Standard Operating Procedures (SOPs), guidance documents, and knowledge bases (internal and external) with robust version control.
• Ensure all process documentation accurately reflects current operational practices and program standards.
• Serve as the operational point of contact for key partner teams, coordinating cross-functional workflows to ensure alignment on quality standards, compliance requirements, and program goals.
• Support joint initiatives and workstreams with partner teams, managing timelines, deliverables, and dependencies.
• Track and communicate cross-team dependencies, risks, and blockers to relevant stakeholders.
• Participate in partner team syncs and represent operational perspectives in cross-functional planning.
• Own and maintain database tools for various operational and quality portfolios, including builds, automations, and dashboards, to provide real-time visibility into program performance.
• Design, create, and manage reporting mechanisms across programs, including dashboards and executive summaries.
• Compile and distribute monthly performance dashboards covering quality scores, SLA adherence, defect rates, and operational health metrics.
• Develop and own weekly, monthly, and quarterly reporting cadences for internal stakeholders and leadership.
• Monitor and report on audit partner SLA performance, compliance metrics, and quality trends.
• Create ad hoc reports and data analyses to support decision-making, escalation reviews, and program planning.
• Ensure data integrity and alignment across reporting systems and dashboards.
• Serve as the primary liaison and escalation point of contact between audit partners, internal stakeholders, and leadership.
• Facilitate weekly syncs with audit partners, providing regular and ad hoc updates on operational and quality performance.
• Draft and distribute program updates, status reports, and operational communications.
• Identify process pain points across programs and design scalable solutions.
• Drive cross-functional initiatives such as audit firm summits, training programs, and pilot rollouts.
• Develop e-learning content and training materials for internal and external stakeholders.
• Build and refine automations to reduce manual effort and improve data accuracy.
• Support contract management, PO management for audit partners, and security management.
• Proactively identify opportunities to expand program scope and improve quality outcomes.

Must-Have Qualifications:

• Experience in program coordination, operations, or project management.
• Experience managing data workflows, reporting dashboards, or database tools (e.g., Airtable, Excel, Smartsheet).
• Demonstrated ability to manage multiple workstreams and stakeholders simultaneously.
• Strong written and verbal communication skills with experience drafting operational communications and status reports.
• Experience with SOP development, process documentation, or knowledge management.

Nice-to-Have Qualifications:

• Experience working with external vendors, audit firms, or third-party service providers.
• Familiarity with quality assurance processes, compliance frameworks, or audit operations.
• Knowledge of social responsibility, supply chain compliance, or sustainability programs.

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Client Description

Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment… the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

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