Customer Service Executive at Nucleus Financial Group in Salisbury

Nucleus Financial Group is seeking a Customer Service Executive for its Customer Service Centre in Salisbury. This is a permanent role supporting advisers and customers with enquiries about pension products.

Responsibilities include handling telephone and written enquiries, maintaining accurate records of calls, working with operational teams to resolve queries, and helping customers understand products, services and charges. The role also involves developing relationships across departments, identifying opportunities to improve processes, and working within regulatory requirements.

The employer is looking for clear communication, practical problem-solving, sound organisation and the ability to manage competing priorities. Teamwork, initiative and a positive professional approach are important. Financial-services experience and an understanding of how different teams work together are useful.

Nucleus provides training and support. Its advertised benefits include a non-contributory pension, bonus, enhanced parental leave, wellbeing support and flexible working options. Read the employer's advert for full requirements and application instructions.