UEM Receptionist at Imperial College Healthcare NHS Trust in London

Receptionists working within the Urgent and Emergency Medicine (UEM) Directorate, including the Same Day Emergency Care (SDEC) service, are the first point of contact for patients, relatives, carers and visitors attending the department. They are expected to demonstrate a high level of professionalism, compassion, courtesy and respect when greeting and assisting patients.

Working in a busy and fast-paced environment across both the Emergency Department and SDEC, UEM Receptionists are responsible for booking patients into the appropriate clinical area, answering telephone enquiries, managing patient information and undertaking a range of administrative duties to support the safe and effective running of the service.

The role requires close collaboration with clinical and administrative colleagues to ensure patients are directed appropriately and receive timely access to care. Receptionists may be required to work across different areas within the UEM Directorate to meet service needs.

The Emergency Department operates 24 hours a day, 365 days a year, including bank holidays, and SDEC services may also operate extended hours. You will be rostered to work a range of shift patterns which may include days, evenings, nights, weekends and bank holidays, depending on service requirements.

To maintain a high level of customer care at all times. To liaise and

communicate effectively and sympathetically with all visitors and

patients to the department.

Monitor the welfare of patients in the waiting area and notify a member

of the clinical team if concerned about a patient wellbeing. Escalating when there are patients that are deteriorating in the waiting area.

To cover service needs across all receptionist roles in the UEM

directorate.

To ensure the electronic patient record in Cerner is as up to date and

accurate as possible, to the best of our knowledge. Ensure that patient records, notes, letters etc. are prepared and scanned within the agreed timescale.

To participate in any induction or training opportunities.

To assist and carry out any patient surveys or questionnaires.

To assist in the induction and training of new clerical staff in the department.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability

Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.