Bank Administrator/Receptionist at First Community Health and Care in REDHILL
About the role
Job summary
The Place Based Therapies Administration Team are a dynamic team providing admin support to the First Community Therapies Teams, including Physiotherapy, ICATS, Podiatry and Orthotics.
They also provide reception for Consort House and Caterham Dene Physiotherapy which involves meeting and greeting of patients and visitors and booking of appointments. We are looking for someone to support our existing admin team with a backlog of work.
This post will be based at our new Community Health Hub at Consort House in central Redhill. Ideally we are looking for someone to do full time hours for a period of 2-3 weeks, although part time hours would be considered.
Future hours are not guaranteed although joining our pool of bank staff will give you access to other shifts as they become available and you can choose which shifts to pick up, around your own life. Main duties of the job This Bank position is to support the team with a backlog of work.
The main tasks will be data entry into emis, our clinical system. This will involve uploading of clinics details and documents and printing and sending out letters. If the backlog is cleared there may be a requirement to do some data cleansing, cross checking of systems and processing of clinical letters.
About us
First Community is a staff-owned social enterprise, rated Good by the CQC, providing NHS community services across east Surrey and parts of West Sussex. We are looking for people who share our values: First-rate care, First-rate people, First-rate value.
Recognised as one of the country's leading community healthcare employers in the 2025 NHS Staff Survey, First Community offers a supportive workplace where everyone has a voice and opportunities to develop their full potential.
We offer: NHS terms and conditions, excellent training and development, flexible working, NHS pension, flexible retirement options, and a range of employee benefits. If you need flexibility, please talk to us when you apply or at interview. We will consider all requests carefully and accommodate them where possible, depending on the role.
We welcome applications from people of all backgrounds, including Black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities. We are committed to fair recruitment, including the consideration of reasonable adjustments. Sustainability is central to our work as we support the NHS Net Zero ambition.
To stay safe online, only use our website to find and apply for jobs, and only trust recruitment communications from our published contact details. Any job advert, recruitment communication or offer can be verified through the contact details on our website.
Job description
Job
responsibilities
The post holder is responsible for: Working on reception, greeting visitors checking them into clinics and answering queries. Providing full clerical support to the place-based therapy department. General administrative support to the organisation e.g. ordering supplies, stationery, patient specific appliances.
Booking clinics using the EMIS system, maximising all clinic slots. Assisting in the development and maintenance of efficient processes in relation to the collection and recording of data. Working across sites within First Community Health & Care as required.
Assisting with planning and administering clinic schedules (including late clinics). Delivering a high level of customer service both face to face and via the telephone whilst maintaining confidentiality at all times.
When completing your application please refer to both the Application Guide and full Job Description & Person Specification - these can be found under supporting documents.
Person Specification
Qualifications
Essential GCSE Maths and English or equivalent Desirable NVQ 3 or equivalent Experience Essential Good communication and interpersonal skills Keyboard skills Evidence of literacy and numeracy skills Ability to demonstrate a high level on initiative Independent thinker with demonstrated good judgement, problem-solving and analytical skills Desirable Touch typing Other Essential Organised with good time management Ability to work as a team member Ability to work independently Ability to work under pressure and work to tight deadlines Trustworthy and reliable Proactive and committed Presentable appearance Knowledge Essential Use of Microsoft packages including Outlook, Excel, Word and PowerPoint Desirable Use of computerised booking systems Use of patient administration system e.g., emis Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
