About the role
Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
- ROLE: Workplace Coordinator
- HOURS: Full-Time
- LOCATION: London, W2 1HQ
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Coordinator to join our Network Rail contract, acting as the customer-facing representative for our facilities services and providing a convenient single point of contact for building users while delivering an exceptional workplace experience.
Role Responsibilities
- Act as the primary point of contact for FM-related queries, logging and coordinating service requests on behalf of building occupants.
- Build and maintain strong relationships with occupants, Floor Leads and clients to enhance the customer experience and exceed expectations.
- Conduct regular floor walks to ensure desks, collaboration spaces and breakout areas remain clean, tidy and well maintained.
- Monitor, log and chase work orders, providing updates on outstanding issues and arranging monthly meetings with Floor Leads.
- Support site safety procedures and play an active role during fire emergencies in line with building requirements.Required QualificationsApplicants must meet the below defined requirements for the role.
- Proven experience within a customer service or facilities management environment.
- Excellent written and verbal communication skills with the ability to engage effectively with individuals and groups.
- Experience using CAFM systems, including job logging, reporting and raising purchase orders.
- Strong organisational skills, attention to detail and the ability to work independently and make decisions.
- Competency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook. IOSH or a recognised Health & Safety qualification is desirable.What's in it for you?
- Opportunity to work within a high-profile Network Rail contract and contribute to an outstanding workplace experience.
- Be part of a collaborative and supportive team environment.
- Access to career development opportunities and ongoing training within Mitie.There's a place for you at Mitie, join us today!
INDFM