Enterprise Centre Premises Management Support Administrator at Stoke-on-Trent City Council in Stoke-on-Trent, Staffordshire

• Directorate : Housing, Regeneration and Operations
• Section : Corporate Property & Assets
• Location : Civic Centre
• Grade : Level 4
• Hours : 23 hours per week

This advert is open to internal and external applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

Enterprise Centre Premises Management Support Administrator - Corporate Property & Assets, Stoke-on-Trent City Council

Are you an organised and proactive administrator with excellent customer service skills? Do you enjoy working in a varied role where no two days are the same? Could you use your administrative expertise to help support local businesses and contribute to the successful operation of our Enterprise Centres?

Here at Stoke-on-Trent City Council, we're looking for an Enterprise Centre Premises Management Support Administrator to join our Corporate Property & Assets Team. This is an exciting opportunity to play a key role in supporting the day-to-day operation of our Business Enterprise Centres, providing administrative, reception and customer support services to tenants, visitors and colleagues.

Working as part of a small, dedicated team, you'll help ensure our centres continue to provide a welcoming, professional and efficient environment for businesses across the city.

Who we are

We are the Corporate Property & Assets function at Stoke-on-Trent City Council. Our Enterprise Centres team supports a range of business premises that provide accommodation and opportunities for local companies to grow and thrive.

As part of the Enterprise Centres team, you'll work closely with the Enterprise Centre Premises Management Support Officer and Team Leader, helping to deliver a high-quality service to tenants and visitors while supporting the effective management of the centres.

What you'll do

This is a varied and rewarding role that combines administration, customer service and operational support.

You can expect to:

Provide a professional reception service and act as a first point of contact for tenants, visitors and enquiries.

Deliver a wide range of administrative and clerical support functions for the Business Enterprise Centres.

Manage incoming and outgoing correspondence and distribute mail to tenants.

Maintain booking systems for meeting and conference facilities.

Raise purchase orders, process invoices and support procurement activities through the council's financial systems.

Liaise with suppliers, contractors and internal departments to support the delivery of services.

Assist with licence agreements, tenant administration and associated documentation.

Monitor stationery and office supplies to ensure sufficient stock levels are maintained.

Support the preparation of reports, statistics, meeting information and minutes.

Carry out daily site observations, reporting maintenance issues and arranging contractor access where required.

Promote health and safety within the centres, including undertaking duties as a Fire Warden and First Aid Assistant following appropriate training.

Ensure information is managed in accordance with GDPR and council procedures.

What we're looking for

We're looking for someone who is organised, customer-focused and able to manage a varied workload effectively. You'll be a confident communicator with excellent administration skills and a positive, flexible approach to work.

We'd love to hear from you if you can demonstrate:

Experience in an administrative or business support role.

Excellent customer service and communication skills, particularly in a customer-facing environment.

Strong organisational skills and the ability to prioritise a busy workload.

Good numeracy and literacy skills.

Experience using Microsoft Office applications, including Word and Excel.

The ability to work independently and collaboratively as part of a team.

An awareness of confidentiality, GDPR and the importance of handling information appropriately.

A commitment to delivering high-quality services and achieving positive outcomes for customers.

Experience of procurement processes, financial administration, health and safety procedures, or facilities management activities would be advantageous but is not essential.

What we offer:

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme

Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

Further information on our Rewards and Benefits can be found here

Pre-Employment Checks:

Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level (if applicable for the role)

The Council will not accept any speculative CVs from employment agencies.

No agency terms and conditions accompanying any such CVs will be accepted by the Council.

Any unsolicited information sent by an employment agency will be treated as the property of the Council.

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don't meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.