Knowledge & Information Management Lead

• Details
• Reference number
• 467863
• Salary
• £49,452 - £62,699
• National £49,452-58,519, London £52,397-62,699

Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.

A Civil Service Pension with an employer contribution of 28.97%

GBP

• Job grade
• Grade 7
• OFGEM Level 2b
• Contract type
• Permanent
• Business area
• OFGEM - Corporate Services - Digital, Data and Technology Services (DDSS)
• Type of role
• Digital
• Information Technology
• Working pattern
• Flexible working, Full-time
• Number of jobs available
• 1
• Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

About the job

Job summary

Across government, the effective management of information is essential to transparency, accountability and high-quality decision-making. As organisations become increasingly data-driven, strong Knowledge and Information Management (KIM) practices are critical to ensuring that information is secure, accessible and used responsibly. Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future, and effective information management is fundamental to delivering this mission.

Ofgem is on a significant transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening how information is governed, managed and used across the organisation. As digital, data and AI capabilities expand, there is an increasing need to ensure that information assets are well-governed, compliant with legislation and used effectively to support organisational outcomes.

As a Knowledge & Information Management Lead , you will play a central role in shaping and leading Ofgem’s KIM capability. You will oversee information governance practices, ensure compliance with statutory requirements and drive improvements in how information is managed, shared and utilised across the organisation. You will work closely with senior stakeholders, acting as a trusted advisor and championing best practice in knowledge and information management.

This is a senior role with organisation-wide influence, requiring strong leadership, strategic thinking and deep expertise in information governance. You will play a key role in embedding a culture of responsible information management, improving maturity and ensuring that information supports effective decision-making.

Job description

You will be responsible for:

• Leading the organisation’s Knowledge and Information Management capability, ensuring effective governance, compliance and continuous improvement.
• Overseeing the management of information and records, ensuring compliance with legislation including the Freedom of Information Act, UK GDPR and the Public Records Act.
• Providing assurance on information governance controls, ensuring risks are identified, managed and mitigated appropriately.
• Engaging with senior stakeholders and information asset owners, ensuring they understand their responsibilities and act to improve information maturity.
• Developing and implementing KIM policies, standards and practices, ensuring alignment with government frameworks and organisational priorities.
• Driving improvements in information discoverability, accessibility and usability, enabling more effective use of information across the organisation.
• Supporting the development of KIM professionals, building capability and promoting consistent adoption of best practice.
• Leading on risk management for information assets, ensuring controls are proportionate and aligned to organisational needs.
• Championing KIM across Ofgem and externally, contributing to wider government communities of practice.

We are looking for:

A credible and experienced KIM professional who can operate at both strategic and operational levels. You will bring strong expertise in information governance, alongside the ability to influence senior stakeholders and drive organisational change.

You may come from a knowledge management, records management or governance background, but you will demonstrate:

• Significant experience leading Knowledge and Information Management functions
• Strong understanding of legislative and policy frameworks, including FOI, UK GDPR and public records requirements
• Experience developing and implementing KIM policies, standards and governance controls
• Proven ability to influence senior stakeholders and improve organisational information maturity
• Experience building capability and embedding best practice across teams

Experience in government or regulated environments, and familiarity with sector-specific challenges, would be beneficial.

This is an opportunity to play a key role in ensuring that Ofgem’s information is managed effectively, securely and responsibly. You will help shape how information supports decision-making, governance and service delivery, reinforcing trust and transparency at a critical time for the organisation.

Person specification

Essential Criteria

• Extensive experience leading Knowledge and Information Management activities and applying statutory requirements. (Lead Criteria)
• Demonstrable experience of contributing to building KIM capability within an organisation (Lead Criteria)
• Proven ability to develop and implement KIM policies, standards, and governance controls.
• Demonstrable understanding of the policy and legislative framework for KIM.
• Demonstrable experience influencing senior stakeholders to improve information maturity and manage information risks.

Desirable Criteria

• Knowledge of energy sector information and records management challenges, the transition to net-zero, including regulatory and affordability implications.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked to complete a technical test. Details will be included in the invitation to interview.

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Amber Shankland
• Email : amber.shankland@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.