About the role
Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Job Overview
- To play a key part in the successful mobilisation of contracts in line with client requirements, Mitie standards & processes and contractual timescales.
To act as the Mitie point of contact for a particular region or cluster of sites in order to manage the local roll out of Mitie services, carry out due diligence activity, liaise with supply chain & local client team, as well as any staff transferring into Mitie from other organisations (where applicable).
Main Duties
- To prepare for mobilisation activity by becoming familiar with the Client business/operation, new contract scope & specification, site locations, bid documentation & mobilisation plan / milestones.
- Contribute to building the list of TIGER Team tasks for the mobilisation.
- Plan, manage & execute the TIGER Team tasks for the allocated sites in line with mobilisation timescales, and as agreed with workstream leads and other mobilisation team members.
- Attend and contribute to mobilisation meetings as required.
- Support and provide short term cover for other TIGER Team members.
- Be visible and available at sites to local client stakeholders, while acting on behalf of the wider Mitie mobilisation team. Amount of time spent physically on sites will depend on the nature of tasks being carried out & the available workspace.
- Local stakeholder management.
- Carry out site surveys and due diligence activity in accordance with the TIGER Team task list.
- Validate data relating to mobilisation of services & staff.
- Work with other Mitie subject matter experts and workstream leads to deliver on our mobilisation obligations.
- Provide information & progress updates as required as part of the wider Mitie mobilisation governance.
- Facilitate rapid response to questions & queries from site teams/client/3rd party suppliers.
- Carry out TUPE 1:1 consultation meetings & welcome presentations in line with HR guidance.
- Identify and report on any risks / issues identified at site level which could impact our activity & develop & support mitigation.
- Liaise with & facilitate site visits from Mitie team and supply chain.
- Provide contingency support for operational roles as required (where skills & capability match).
- Support induction & training for operations teams.
- Be available in person during go live period to facilitate smooth handover of services.
- Carry out any post go live transition activity & continue to be the local point of contact for any queries. Assist with identification & resolution of onsite issues.
What we are looking for
- Experience of Facilities Management services at an operational level
- Subject Matter Expert in one or more FM services
- Familiar with Mitie systems and processes
- Flexible & adaptable team player
- Ability to work to agreed timescales
- Confident with verbal & written communication
- SC Cleared and or enhanced level 1 , or be able to undertake clearance process
INDFM