About the role
We’re looking for a Service Analyst – Participant Management (Grade 9) to join our Settlement Services team at Elexon on a 12-month fixed-term contract.
In this role, you’ll support the operational and technical delivery of services across the Participant Management customer journey, including Market Entry, Qualification, Asset Management, Industry Standing Data and Market Exit.
You’ll work alongside other Service Analysts and the Service Owner to ensure services meet agreed business rules and performance standards, while providing high-quality support to customers and industry stakeholders. You’ll develop your BSC and electricity market knowledge, analyse operational data, help resolve issues and contribute to continuous improvement across the service.
What you’ll do:
Provide advice, support, guidance and training to customers and stakeholders.
Develop strong subject matter knowledge across relevant BSC products, services and processes.
Research the BSC and supporting documents to build your understanding of industry rules and obligations.
Follow operational processes, procedures and obligations accurately.
Monitor operational data and risks, identifying potential issues promptly.
Investigate issues, identify root causes and support their resolution.
Develop your skills in data analysis, modelling and visualisation.
Produce and present analysis, reporting, recommendations and commentary to panels, committees and other stakeholders.
Coordinate the validation and maintenance of key operational data.
Support the delivery of service and product changes.
Build strong relationships with customers, colleagues and external vendors.
Resolve customer service queries and keep customers informed of relevant industry developments.
Develop, review and improve operational processes and procedures.
Identify and implement opportunities for continuous service improvement.
Create and maintain process documentation and knowledge management content.
What you’ll bring:
An interest in developing your knowledge of the Balancing and Settlement Code (BSC) and BSC processes.
A proactive approach to taking ownership of tasks and seeing them through to successful resolution.
Strong customer service and stakeholder engagement skills.
Good written and verbal communication skills.
The ability to explain complex information clearly and adapt your communication to different audiences.
Good attention to detail across both written and numerical work.
Strong organisation skills and the ability to manage a varied workload while maintaining quality.
A positive, collaborative approach and the ability to work effectively as part of a team.
Confidence using Microsoft Excel, Word and PowerPoint.
An interest in developing skills in data analysis, coding and data visualisation.
A willingness to learn, take ownership and adapt to changing priorities.
It would also be beneficial if you have:
Developing knowledge of the GB electricity market.
Some understanding of BSC Procedures, including Settlement, Credit, payment or contingency arrangements.
Knowledge of BSC Parties, BSC Agents or the wider BSC governance structure.
Experience working in a customer service environment.
Experience presenting information to groups.
Exposure to SQL, Power BI or another data analysis or visualisation tool.
Experience producing or maintaining knowledge management content.
What’s in it for you:
- Salary - £47,750
- Excellent benefits including bonus, private medical insurance and generous pension scheme
- The opportunity to work within a thriving organisation which can support your growth and development
- We operate a hybrid working approach with 2 days in our London office
- Our culture
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:
- Provide true equality of opportunity
- Attract and retain diverse talent
- Listen to all voices
- Be representative of the communities we work in
- Be a role model for Diversity and Inclusion in the industry
- Elexon together, embracing differences, listening to all voices
Ready to make an impact? Join us and help shape the future of energy services.