LW259399 - Complaints and Feedback Administrator at NHS Grampian in Summerfield House

Job reference:

259399

Salary:

Band 4 (£31,537 - £34,303)

Job closing date:

26/10/2026

Job Type:

Administrative Services

Location:

Summerfield House

Employment type:

Permanent

Hours Per Week:

62

Job posted date:

13/10/2026

Employer (NHS Board):

NHS Grampian

Department:

NHS Grampian Feedback Service

Job Advert

An opportunity to join a small team as a feedback administrator. The post offers a variety of different roles and duties. Candidates must be proficient at data entry and have experience working in a busy environment. The role involves speaking to members of the public over the telephone on a daily basis, therefore excellent communication skills are essential.

An exciting opportunity has arisen for a full-time and part-time motivated and organised Complaints and Feedback Administrator to join our Complaints and Feedback Team.

The post holders will provide comprehensive administrative support to the Complaints and Feedback service, and must be proficient at data entry and have experience working in a busy environment. The roles involve speaking to members of the public over the telephone on a daily basis, therefore excellent communication skills are essential.

These roles are ideal for experienced administrators with excellent organisational skills and time management skills. Good interpersonal and communication skills, both written and verbal, along with excellent IT skills are essential. The successful applicants, will be self-motivated, have the ability to work within a team, on their own initiative and with minimal supervision. Although NHS experience is desirable this is not essential.

For informal enquiries please contact Carol Clark - carol.clark@nhs.scot

Interviews will consist of a panel interview with questions followed by a typing test. Interviews will take place on 03/04 November 2026.

This post may close early due to volume of applicants.

ADDITIONAL INFORMATION FOR CANDIDATES

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

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**Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.