Support & Information Officer (Scotland) at The Electoral Commission in Edinburgh
About the role
Job summary
About the Electoral Commission
The Electoral Commission is the UK’s independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process.
As we enter a bold new chapter under our five-year Corporate Plan, we are increasing our workforce and transforming how we plan and deliver core services. This post plays a central role in that journey.
About the office
Our Edinburgh office is based in the Quay building in Fountainbridge, offering a modern and welcoming place to work. Colleagues here will have access to an on‑site gym, and the office benefits from impressive views across the city, including Edinburgh Castle. The building sits alongside the Union Canal, providing a pleasant setting for lunchtime walks or time outdoors, with a range of shops, cafés and amenities close by.
The office is conveniently located around a 12‑minute walk from Haymarket station, with excellent rail connections as well as frequent bus and tram services, making it easy to commute from across the city and beyond. Combined with our flexible and hybrid ways of working, the Quay building offers an attractive, well-connected and comfortable working environment.
About the role
This is a varied, public-facing role at the heart of the Electoral Commission’s work in Scotland. You will be a first point of contact for voters and electoral stakeholders, providing clear and accurate information while helping the Scotland team operate effectively.
Job description
Working across public information, administration and communications, you will:
- Manage and respond to enquiries by phone, email and letter, recording contacts in line with Commission procedures
- Mork with colleagues to provide advice and guidance to electoral administrators, political parties, candidates, agents and campaigners
- Organise meetings and events, provide secretariat support, take minutes and maintain information resources
- Support financial administration, travel and accommodation arrangements, and practical office requirements
- Support newsletters, internal communications and wider engagement activity
The role offers the opportunity to build broad experience across public information, stakeholder support, communications and business administration while contributing directly to services that support trust and participation in Scotland’s democratic process.
Person specification
We are looking for someone who enjoys helping people, can communicate complex information clearly and takes pride in organised, accurate work. You will be comfortable balancing a varied workload, responding to enquiries and supporting colleagues with the practical detail that keeps a busy team running effectively.
You will need to demonstrate:
- Experience of communicating complex information to the public or other stakeholders
- Ability to use and maintain information resources, such as databases and spreadsheets
- Experience of organising meetings or events
- Experience of supporting communications work, such as drafting and issuing newsletters
- Experience of managing multiple tasks and prioritising your workload effectively
- Good attention to detail, with a thorough and methodical approach
Knowledge of the electoral system and political structures in Scotland and across the UK is desirable, rather than essential.
Benefits
Alongside your salary of £31,549, The Electoral Commission contributes
£9,139 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Find out what benefits a Civil Service Pension provides (opens in a new window).
- This role offers a distinctive opportunity to contribute to the work of the UK’s independent elections regulator from its Scotland office. You will gain exposure to a wide range of audiences and colleagues, develop experience across public information, stakeholder engagement, communications and administration, and see how the Commission supports voters and the delivery of well-run elections.
The breadth of the role also provides opportunities to strengthen transferable skills in customer service, organisation, communication, stakeholder working and electoral administration, supported by the Commission’s learning and development offer.
We offer a strong total reward package, including:
- Flexible working and hybrid model (40% office minimum)
- 28 rising to 30 days annual leave + bank holidays
- Civil Service pension scheme (28.97% employer contribution)
- Study support for professional qualifications
- Ongoing learning and development opportunities
- Ride2Work, eye care vouchers and more
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
We are committed to fair and inclusive recruitment. To help reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process.
When applying, please provide an anonymised CV which omits your protected characteristics and any personally identifiable information:
Do not include:
- Your name, address, phone number, email or other contact details
- Your date of birth or age
- Gender, ethnicity, nationality or other personal identifiers.
- A photo of yourself
- Remove educational dates as these are a clear indication of your age
- There is no requirement to include your primary education details
Do include:
- Your employment history including employers and dates of employment
- Explanation for gaps in your history
- Your duties, responsibilities and achievements
If your CV contains personal details (such as your name or contact information), we will be unable to consider your application. Please double-check your documents before submitting, including the file name you use to save and upload your CV.
Supporting disabled applicants
The Electoral Commission is proud to be a Level 2 Disability Confident Employer. As part of this commitment, we aim to prioritise interviews for disabled applicants who meet the essential criteria listed in the job description.
There may, however, be occasions where it is not practicable or appropriate to interview all disabled applicants who meet the essential criteria. For example, during periods of exceptionally high application volumes or seasonal recruitment activity, the Commission may need to limit the overall number of interviews offered to both disabled and non-disabled applicants.
If you have a disability and would like to be considered under this commitment, please indicate this when you apply. We also welcome requests for reasonable adjustments at any stage of the recruitment process or within the workplace.
Key dates
- Application deadline: 20thOctober 2026 (23:59)
- Interviews: 2ndNovember 2026
- Anticipated start date: 7thDecember 2026
Interviews may be conducted virtually via Microsoft Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a standard (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the
Civil Service People Plan (opens in a new window)
and the
Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available.
You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name : Talent Acquisition Team
- Email : recruitment@electoralcommission.org.uk
Recruitment team
- Email : recruitment@electoralcommission.org.uk
Further information
Raising a Concern About the Recruitment Process
At the Electoral Commission, we are committed to delivering fair, inclusive, and transparent recruitment. Our recruitment practices are guided by Civil Service values and comply with the Equality Act 2010 and other relevant legislation.
If you have concerns about the way a recruitment process has been conducted, we encourage you to raise them with us.
How to Make a Complaint
If you are dissatisfied with any aspect of our recruitment process, you can contact us directly by email:
recruitment@electoralcommission.org.uk
Please include the following information:
- The job title or reference number
- A clear explanation of your concern
- Any relevant supporting information
- Your preferred contact details
We aim to respond to all complaints within two working days.
Our Commitment
All complaints are treated seriously and in confidence. They are handled in line with our Recruitment Policy and the relevant provisions of the Equality Act 2010, Employment Rights Act 1996, and the Data Protection Act 2018.
If you require this information in an alternative format, or need additional support, please contact us at recruitment@electoralcommission.org.uk
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