Casework Admin Manager at Crown Prosecution Service in St Albans

Job summary

CPS Thames & Chiltern are delighted to advertise a Casework Admin Manager position.

As a Casework Admin Manager for Thames and Chiltern, you need to be self-motivated and organised to manage the daily workflow on the Operational Team. You work collaboratively with other managers to ensure that tasks are completed as per our Standard Operating Procedures to meet the high-quality casework standards. You also contribute to the delivery of maintaining professional relationships with internal and external stakeholders and have line management responsibilities of Casework Assistants.

Regular office attendance is a fundamental aspect of this role, as it enables you to offer direct, on-site support to your team. Therefore, is an expectation as part of the role.

The work is varied and fast paced, offering the opportunity to work across multiple work streams.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role . There’s no guarantee that we will grant this approval.

You must be aged 18 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.

As part of this role, you are expected to undertake direct line management responsibilities.

Job description

Your roles and responsibilities:

• Line Manage Casework Assistants
• Allocate administrative duties to the team taking into account the priority of work and the deployment or availability of resources.
• Monitor compliance with systems and processes to ensure that casework and administrative functions are delivered efficiently and effectively by Casework Assistants
• Ensure Performance and Development Review appraisals and Probation reports for Casework Assistants are completed within designated timeframes, in accordance with the Personnel Management Manual.
• Quality Assurance monitoring for the Case Management System (CMS), dealing promptly with any issues arising from these reviews and ensuring cases progress through to finalisation.
• Ensure the effective management of the Unit’s Custody Time Limits (CTL) system.
• In partnership with the Paralegal Business Manager (PBM) and Unit Head/District Crown Prosecutor analyse performance data to ensure effective case progression.
• To use the CPS Case Management System and other IT tools to communicate and conduct CPS business.
• To deal with general correspondence as well as more complex enquires.
• Represent the CPS effectively to outside agencies and the public.

A copy of the full job description is attached.

Person specification

GCSE and A-Level results won't hold you back. We know that some people find their skills and passions when they leave school, so we won't take these into account.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Leadership
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £32,110, Crown Prosecution Service contributes

£9,302 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

• You can do impactful, purposeful work that’s making a difference to your local communities.
• You are able to learn and grow, with access to the right opportunities and resources.
• We care about your wellbeing.
• We want you to feel valued, trusted and included.

We also offer the following range of benefits:

• Civil Service contributory pension of up to 28.9%
• 25 days’ leave, increasing to 30 days after 5 years
• £350 each year to spend on personal development
• lawyer training programme for all new prosecutors
• an extra privilege day to mark the King's birthday
• competitive maternity, paternity and parental leave
• flexible working including flexitime, and a family friendly approach to work
• Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact ben.savage@cps.gov.uk

The Crown Prosecution Service has fixed rates for its Executive Officer grade – a developing rate (the starting salary) and a spot rate (the maximum salary). Applicants typically join us on the developing rate and, after completing a 15-month development period, move to the spot rate if your line manager confirms you’re performing the role to a satisfactory standard.

If you’re joining the Crown Prosecution Service on a lateral transfer from another government department, you should contact us about the impact on your salary and the implications of any time you’ve already spent at that grade before applying or accepting an employment offer. Your salary may be adjusted if your location changes when you join us. This adjustment also takes into account any existing allowances that may have previously been consolidated into your basic pay – there’s no guarantee that you can retain these when you transfer.

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

The Crown Prosecution Service also has a range of development programmes to support all aspiring, new and experienced managers with developing the skills, behaviours and knowledge to build their confidence and capability. Our Manager Induction Programme is mandatory for all newly appointed managers. This is a fantastic opportunity to support all our new Crown Prosecution Service managers with the tools required to perform effectively in their roles.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

Recruitment process

The recruitment process consists of an online application, interview and assessment. These are expected to take place on 24 and 25 November 2026 at 4th Floor Verulam Point, Station Way, St Albans AL1 5HE.

A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact ben.savage@cps.gov.uk

You should keep these dates free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.

Assessment

We ask you to complete an assessment as part of the recruitment process for this role. We will provide details immediately before your interview.

Behaviours

You are asked to complete a statement of no more than 250 words for each behaviour setting out how you consider your personal skills, qualities and experience match the specified behaviours and requirements.

• Leadership (Lead Behaviour)
• Communicating and Influencing
• Delivering at Pace

You also need to demonstrate the Crown Prosecution Service or Civil Service values.

The panel has the right to assess the lead behaviour ‘Leadership’ first. If the standard on this behaviour isn’t met, the other behaviours won’t be considered and your application won’t progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

Interview/Assessment

We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against EO in the Civil Service success profiles behaviours framework . We are assessing 4 behaviours at interview / assessment stage:

• Leadership - interview
• Communicating and Influencing - interview
• Delivering at Pace - interview
• Making Effective Decisions - assessment

CV

You’re not required to upload your CV. However, when submitting your application there is a ‘CV section’. You are required to provide information about your employment and/or academic history for the past three years. The CV section will be used as supporting evidence, it won’t be assessed.

It’s your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purpose s.

Strengths

Strengths are tested at interview stage - the strengths tested are not shared before the interview.

Online tests

Before submitting your application, you’re invited to complete an online Civil Service judgment test . You must successfully complete the test to progress to the next stage. Please complete the online test as soon as possible – we recommend within 24-48 hours. The closing date for the test is 27 August 2026.

We send you an invitation to take the test and provide full instructions about how to complete it. The test can’t be taken on mobile phones or tablets.

For more guidance about the online Civil Service tests, please see the GOV.UK website: Civil Service online tests - GOV.UK (www.gov.uk)

Other

This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.

Please note that the CPS is unable to offer visa sponsorship. Therefore, if you require visa sponsorship to work in the UK, you will not meet the eligibility criteria for this role.

Clearance

If successful, you are required to secure a Disclosure and Barring Service check , for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form, and nationality and immigration questionnaire

If you're a Crown Prosecution Service member of staff, you won’t need to do a Disclosure and Barring Service check as you already hold this clear