Equality, Diversity and Inclusion Officer – Patient Experience

Job summary

Equality, Diversity & Inclusion Officer - Patient Experience (Band 6) East of England Health and Care NHS Trust Make a difference. Amplify every voice. Help reduce health inequalities.

Are you passionate about equality, diversity and inclusion? Do you believe that everyone should have equitable access to high-quality healthcare and the opportunity to have their voice heard?

We are seeking an enthusiastic and experienced Equality, Diversity & Inclusion (EDI) Officer - Patient Experience to lead our patient-focused EDI agenda and help ensure services are shaped by the communities we serve.

This exciting role offers the opportunity to influence change across the Trust, improve patient experiences, and champion the needs of diverse and seldom-heard communities. (Should we receive a high number of applications we reserve the right to close this vacancy at any point after 19-08-2026) Main duties of the job

What you'll do

Lead and develop the Trust's patient-focused EDI programme. Work directly with patients, carers, community organisations and protected characteristic groups. Analyse patient feedback and experience data to identify health inequalities and opportunities for improvement.

Support co-production and engagement initiatives that ensure every community has a voice in shaping services. Lead Equality Delivery System (EDS) work and support compliance with the Equality Act 2010 and Public Sector Equality Duty. Collaborate with clinical and operational teams to embed inclusive practice throughout the organisation.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job description

Job

responsibilities

Proactively design and lead the implementation of the patient experience EDI agenda within the Trust by involving those that use our services.Provide a visible presence across the Trust, acting as a resource and role model for staff.Provide specialist patient focused EDI support, advice and guidance to all Trust staff in accordance with current legislation, NHS initiatives and best practice, to ensure compliance with the Equality Act 2010 and Public Sector Equality Duty (PSED), and ensuring considerations are built into all service plans.

Act as a principal contact for all external agencies, building trusted relationships with community organisations supporting protected characteristic groups.Lead the Domain 1 Equality Delivery System (EDS) evidence gathering, stakeholder engagement, scoring and improvement plans.Work across all services to ensure staff are aware of the Trusts legal responsibilities and duties in relation to Equality and Diversity to ensure full use of EDS2.

In addition, they will work with and through other Trust specialists to ensure EDI is embedded.Provide leadership and specialist advice on interpretation, translation and accessible communication provision, monitoring effectiveness and using patient feedback and demographic data to identify gaps, reduce inequalities and improve access, experience and outcomes for diverse communities.Represent the Trust at local, regional and national meetings/ workshops and leading change and implementing best practices as required, leading system wide projects across a broad range of activities, including with partners, communities and service users where appropriate.Interpret patient experience data through a health inequalities lens, identifying disparities across protected characteristic groups, socioeconomic status, geography, and other determinants of health.Work collaboratively with services and community partners to design targeted engagement and improvement initiatives aimed at reducing inequalities in patient access, experience, and outcomes.Support the integration of health inequalities considerations into all patientfacing policies, pathways, and service redesign work.Work with Coproduction leads and Patient Experience team, to ensure patient feedback systems are accessible to all communities, including those with disabilities or communication barriers, developing and delivering engagement plans aimed at increasing participation from seldom heard or marginalised communities.Working with the communications team, support initiatives to improve accessible communication (Easy Read, BSL, translations, alternative formats).The post holder is responsible for the production of annual reports on EDI for patients, and for reporting on the delivery of key EDI milestones in the Patient Experience Strategy, ensuring reports are produced in a timely manner to allow internal and external deadlines to be met.Contribute to the development of procurement processes and contracts that clearly specify Equality and Human Rights expectations on providers.Provide patient focused expertise on the Trust wide anti-racism strategy in relation to service provision.With Trust EDI workforce lead, deliver relevant EDI training sessions for Trust staff.Work alongside patient groups to co-produce initiatives that strengthen inclusivity in service design, contributing to and supporting the development and implementation of the Trusts patient participation strategy.Be responsible for the design, development and implementation of policies, systems and processes to ensure patient experience and EDI is comprehensively assessed, implemented and evaluated.

This will involve the review of technology systems and opportunities to enhance and support the Trust Digital Strategy.Work with the Co-production Leads to ensure that the community is represented with key community groups and under-represented population groups.

Support the delivery of the Friends and Family Test, working with all services to support the production and implementation of action plans in response to service users feedback.Analyse patient experience data (FFT, surveys, PALS, complaints, demographic data) to identify inequalities in access, experience, and outcomes.Lead the development of workplans to improve the collation and analysis of data across the Trust improving patient equality demographics through patient records and patient surveys.

Ultimately leading to an improvement in patient services based on Expert by Experience data.Attend Trustwide meetings to present relevant information to large groups of multi-disciplinary attendees. This could include, annual reports, updates for improvement and national EDI updates which may require urgent Trust action.

This will involve utilising influence skills and sensitive communication techniques.Act as a point of contact in responding to patient feedback as required in conjunction with other departments.

Attend community and special interest groups to give presentations and training on the patient experience, equality, diversity and inclusion, acting as a visible point of contact to enable patients, the public and community partners to access patient feedback opportunities.Maintain accurate documentation and records of feedback received and actions taken.

This will involve analysing information which require judgement across workplans and long-term Trust quality priorities.Be responsible for providing detailed analysis of patient and carer feedback, identifying any emerging themes or trends.

Highlight trends and risks relating to inequity and recommend improvement actions.Maintain systems and processes to continually monitor standards, e.g. identifying risks, benchmarking, complex audits.Lead on the scope and acquisition of appropriate key charter marks and accreditations to meet the Trusts key strategic aims for service users.

Person Specification

Qualifications and Training Essential Degree or equivalent professional qualification. Evidence of postgraduate-level study or equivalent advanced professional development in EDI or a related field.

Evidence of continued professional development relevant to EDI, patient experience or community engagement Desirable Accredited qualification or training in Equality, Diversity and Inclusion. Training in Quality Improvement, co-production or engagement methodologies.

Experience Essential Experience working in equality, diversity, inclusion, community engagement or patient experience roles Experience working directly with diverse communities or protected characteristic groups Experience of working on initiatives aimed at reducing health inequalities, particularly for underserved or marginalised groups.

Experience of analysing qualitative and quantitative feedback.

Desirable Experience completing Equality Impact Assessments (EqIAs) Experience within an NHS, public sector or health & social care setting Experience supporting service improvement or co-production projects Knowledge and Skills Essential Strong understanding of: Equality Act 2010 Public Sector Equality Duty (PSED) NHS EDI frameworks.

Understanding of barriers faced by protected characteristic groups accessing healthcare. Ability to interpret data and feedback in the context of health inequalities and translate findings into meaningful improvement actions Strong communication, facilitation, report writing and stakeholder engagement skills.

Knowledge of accessible communication standards and inclusive practice Understanding of patient experience measures including FFT, surveys, PALS and complaints. Ability to influence and challenge constructively. Desirable Knowledge of NHS structures and patient experience systems.

Understanding of the Equality Delivery System (EDS). Ability to design and evaluate engagement activities. Ability to use co-production and participatory approaches.

Personal Attributes Essential Commitment to equality, diversity and inclusion. Commitment to improving patient experience and reducing inequalities. Compassionate, patient-centred approach.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .