Call Handlers at Nottingham City Council in Nottingham, Nottinghamshire
About the role
To actively support the Council's vision, values, aims and priorities by delivering high-quality, customer-focused services that place children, young people and families at the centre of everything we do.
As the first point of contact for the Children's Front Door, you will receive, manage and accurately record contacts, requests for support and safeguarding concerns relating to children and young people. You will gather relevant information, assess urgency and ensure that contacts are progressed promptly and appropriately in accordance with statutory guidance, local procedures and safeguarding responsibilities.
You will provide a professional, sensitive and responsive service to practitioners, partner agencies, children, young people and families, ensuring effective communication, accurate record-keeping and timely escalation of concerns where necessary. Through your role, you will contribute to the effective safeguarding and wellbeing of children and young people, helping to ensure they receive the right support at the right time.
Ready to Apply?
Please submit your CV and a supporting statement setting out how you meet the criteria for the role to: cestom@nottinghamcity.gov.uk
The closing date for applications is 23.59 on Friday 23rd October 2026.
Please state which role you are applying for in the subject field of your email
If you have any questions about the role or recruitment process, please contact cestom@nottinghamcity.gov.uk
Please note: Do not use AI tools to generate your response, as this will be checked and considered during shortlisting.
