Bank Driver - Whitehaven

Job summary

We're looking for a reliable, professional and flexible individual to join our Bank Driver team in Whitehaven. As part of our Out of Hours service, you'll safely transport clinicians to patient visits and support urgent primary care across West Cumbria.

You'll work closely with clinicians, the Control Room and operational colleagues to help ensure services run safely and efficiently. This flexible bank position provides cover for annual leave, sickness, increased demand and service requirements. Shifts are available across evenings, nights, weekends and bank holidays.

As our service operates 24/7, applicants should be flexible, including availability for bank holidays and short-notice shifts.

About you

We're looking for someone who: Holds a full UK driving licence and drives safely. Has strong communication skills. Works well in a busy team environment.

Remains calm and professional under pressure. Can work independently and as part of a team. Is confident using mobile devices and digital systems.

Can work flexible Out of Hours shifts. Is committed to providing excellent patient care.

Closing date: 26 August 2026 Please include your mobile number on your application and check your spam/junk folder regularly for updates. We encourage early applications, as this vacancy may close before the advertised closing date if sufficient applications are received.

Please note that we are unable to offer an Employer Sponsored Visa for this role. Main duties of the job To provide a safe, professional and responsive driving and operational support service to clinicians delivering Out of Hours care.

The post holder will transport clinicians to patient visits and provide support where required, contributing to safe, timely and effective patient care. This includes assisting clinicians with equipment, supporting communication with the Control Room, and helping to maintain efficient visit flow.

The post holder will also support the safe management of vehicles, medical equipment and stock, working as part of a multi-disciplinary team across Cumbria Health sites.

All staff are expected to work to Cumbria Health Values: Clinically focused - Everything every one of us does is for the patient Responsive - We listen and we respond quickly in a patient focussed way One Team- We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care Communities- Connecting and engaging to meet local needs Growth & Sustainability - with our strong roots we will continue to thrive and grow

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria.

We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance.

In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events. Listen to your heart. Have the work life balance you'd love.

Job description

Job

responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

Driving Responsibilities and Safety All drivers must be medically fit to drive and meet the required standards in line with DVLA guidance. Cumbria Health reserves the right to require a driver medical and/or sight test as part of the recruitment process or during employment where appropriate.

Maintain responsibility for the safe operation of the vehicle, including the safety of passengers and equipment whilst on duty. Drive clinicians to patient visits safely and efficiently during the out-of-hours period. Adhere to all road traffic laws and drive in accordance with Cumbria Health policies, using vehicle systems (e.g.

Webfleet) appropriately. Maintain awareness of legal responsibilities when using communication devices whilst driving. Respond flexibly to service demand, including travelling across the wider Cumbria footprint as directed by the Control Room Supervisor to support safe and effective service delivery.

Operational Support to Clinicians Support clinicians during visits, including assisting with equipment, communication with the Control Room and acting as a chaperone where required (in line with policy). Assist in completing patient contact forms in the event of system or technology failure.

Alert Emergency Services when required, following clinician guidance. Support efficient patient flow by maintaining clear and timely communication with the Control Room. Vehicle, Equipment and Stock Management Carry out thorough pre-shift vehicle and equipment checks, ensuring readiness for service.

Ensure all technology is functional, charged and stored safely. Carry out post-shift checks and restock equipment as required. Responsible for the safe handling and tracking of prescriptions during shifts, ensuring they are logged and managed in line with Cumbria Health procedures.

Support the replenishment and management of clinical stock and equipment during and at the end of shifts, ensuring vehicles and equipment are maintained at appropriate levels for safe service delivery. Assist with the transfer, transport and documentation of Controlled Drugs in accordance with policy. Base and Site

Responsibilities

Ensure effective handover between shifts, including communication with incoming drivers, clinicians and Control Room.

While primarily deployed to support community visits, drivers are required to remain in the base with clinicians during overnight shifts, to support patient care and the safe and smooth running of the service, in line with the Lone Working Policy.

Communication and Team Working Maintain clear, professional and timely communication with the Control Room, receptionist, clinicians and wider team. Complete and maintain accurate driver diaries during each shift, ensuring entries are clear, timely and support safe coordination and audit requirements.

Governance, Compliance and Development Keep up to date with and adhere to the Driver Handbook and all relevant Cumbria Health policies and procedures. Regularly access and use email and internal systems to stay updated on communications, guidance and service information.

Use the Staff Hub system to view and book shifts in line with service processes and requirements. Maintain confidentiality and comply with Information Governance and GDPR requirements. Participate in mandatory training and ongoing development to remain compliant and competent in the role.

The post holder will be expected to undertake any other duties reasonably required, which are appropriate to the role and within the scope of their training and capability.

Person Specification

Personal Attributes Essential Reliable, responsible and professional approach to work Calm under pressure Flexible and adaptable to service needs Team player with a positive and supportive attitude Commitment to delivering a high-quality servicee Desirable Previous experience working in a patient-facing or public-facing role

Qualifications

Essential Basic literacy, numeracy and IT skills, including the ability to use email and digital systems.

Desirable Maths and English (Grade C/4 or equivalent) Advanced driving qualification Safe driving qualification Driver training qualification Skills and Aptitudes Essential Strong communication skills with a calm and professional manner Ability to communicate effectively via telephone and digital systems Ability to record information clearly, accurately and in a timely manner (e.g. logs/diaries) Ability to follow procedures, policies and operational guidance Good organisational skills and ability to prioritise tasks Ability to work independently and as part of a multidisciplinary team Ability to respond flexibly to changing demands and environments Ability to work as part of a team and as a lone worker when necessary Ability to work as part of a team and as a lone worker when necessary Desirable Confidence in using multiple communication systems (e.g. mobile, apps, control systems) Problem-solving skills in operational or time-pressured situations Other

requirements

Essential Full, valid UK driving licence Medically fit to drive in line with DVLA

requirements

Ability to work unsocial hours, including evenings, nights, weekends and Bank Holidays Understanding of confidentiality and Information Governance (GDPR) Experience Essential Experienced and competent driver with a safe driving record Experience of vehicle checks Experience of working in a role requiring responsibility and reliability Basic IT skills and confidence in using digital systems (e.g. email, apps, logging systems) Experience of working as part of a team and supporting service delivery Desirable Experience of driving automatic vehicles Experience of working in a healthcare, community or out-of-hours environment Good understanding of navigation systems (built-in or external) Awareness of vehicle tracking systems Understanding of job allocation or fleet systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.