Receptionist - Community Mental Health

Job summary

Be the welcoming face of our Mental Health Services! Are you a friendly, organised, and compassionate individual who enjoys helping others? We're looking for a Mental Health Receptionist to join our dedicated Business Administration Support Team and play a vital role in supporting our mental health services across Portsmouth.

Based across our sites at St Mary's Community Health Campus and St James' Hospital, you'll be the first point of contact for service users, carers, visitors, and colleagues, helping to create a positive and professional experience for everyone who accesses our services.

This is a fantastic opportunity to join our supportive teams where your contribution will make a real difference every day. The hours are flexible for this post, full time or part time will be considered.

Hampshire and Isle of Wight Healthcare Mental Health Services within Portsmouth and Southeast Hampshire division cover a variety of different services including inpatient facilities for both adults and older persons, community services including rehab, crisis and health and wellbeing, and learning disabilities.

Based across St Marys Community Health Campus and/or St James Hospital. Main duties of the job Greet all patients, staff and visitors at the front desk, maintaining the reception area and consulting/meeting rooms. Answering sensitive calls from service users and other agencies, ensuring queries are forwarded promptly.

Dealing with emails relating to the services via shared mailboxes. To work as part of skill mix team to provide a comprehensive administrative support to the service. To effectively always prioritise and manage own workload whilst maintaining confidentiality and diplomacy both independently and as part of a team.

To carry out other duties as necessary to meet the changing needs of the service, in accordance with management of requirements and appropriate to banding. All duties will be carried out within the Trusts Information Governance, recording, and data sharing procedures and guidance.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings.

Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke.

Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support. Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job description

Job

responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert.

The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential GCSE grade C/4 in English or equivalent Experience Essential Experience of working in an administrative setting/reception area.Working to strict deadlines and under pressureProviding operational SupportWorking without direct supervision Additional Criteria Essential Excellent communication skills, written, verbal and face to face with professionals and non-professionals.Excellent customer care skills.Accurate message taking, problem solving skills and data input.Ability to work independently and as part of a team.Self motivated, able to organise a large and varied workload.Being flexible and adaptable at work in order to meet competing priorities and varying situations.Confidence in working in an environment with patients struggling from mental health issues.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.