Clinical Support Team Administrator

Job summary

Are you looking for an Administrative role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Clinical Support Team Administrator to join the existing team... We are currently seeking an enthusiastic and motivated Clinical Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset. Main duties of the job

DUTIES AND RESPONSIBILITIES

Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports. Use electronic systems to input and access information as required by the clinical multi-disciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas. Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments. Take and process minutes for teams (across the Locality). Communication Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team. Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members. Liaise in a professional manner with each member of the team, providing relevant information.

Service Development Participate in ongoing audits and service development as directed by Line Manager. Assist the Business Support Manager in relation to developing policies and procedures.

About us

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other.

In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey.

We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Job description

Job

responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Qualifications

Essential Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level. NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards.

Desirable Knowledge of Trust electronic record system Shorthand Experience Essential Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working under pressure Working on own initiative with minimal supervision.

Ability to work with senior members of staff across a large organisation. Desirable Staff supervision / appraisal process Skills Essential Excellent articulate communication skills. Ability to prioritise.

Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Ability to co-ordinate and prioritise management diaries ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.

Knowledge Essential Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems Desirable Knowledge of NHS policy / procedures.

Knowledge of medical terminology Other Essential Able to work flexibly across a range of different sites/offices Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .