Reservations Advisor

The Hospital of St John and St Elizabeth Reservations Advisor The closing date is 24 August 2026 Apply for this job

Job summary

We require an enthusiastic team player to join the Reservations Team as a Reservations Advisor. This role will involve meeting and greeting patients, welcoming the patients to the Hospital and escorting them to their room.

Main duties of the job There will also be other office duties which will include preparing patients files and liaising with third parties to gain authorisation for treatment. The shift patterns will be 7.5hrs ( 30min lunch break) between 6am to 6pm, occasionally Saturdays, this will be in rotation with other team members.

There will also be additional duties of booking outpatient appointments for consultants for follow up appointments and handling secretarial enquiries.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns

Job description

Job

responsibilities

Manage admissions admit patients, deal with deposits/medical insurance and escort patients to their rooms. To admit patients onto Pims system & update any new / changed patient details. Printing & collating of paperwork for next days admissions.

Retrieve & prepare patient notes. Process paperwork for patient bookings and send the relevant information to patients before admission.

To book outpatient appointments and deal with secretarial enquiries To cover the Outpatient Diary Coordinator during periods of leave To liaise with sponsoring bodies, including Embassies, regarding patient sponsorship To present a high standard of customer care in dealing with patients, secretaries and consultants To collect, replenish & deliver trolley for assembly of patient notes.

Deal with general telephone enquiries. To be responsible for the replenishing of office supplies General office filing

Person Specification

Experience Essential Previous relevant experience working in a medical/healthcare environment or undertaking similar role Organisation skills and the ability to prioritize Professionalism and courteousness Excellent Customer Service Skills Proven IT skills The ability to work accurately and with high volume of work during peak times The ability to work flexibly and as part of a team Ability to ensure that all information is recorded accurately Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name The Hospital of St John and St Elizabeth Address 60 Grove End Road St John’s Wood London NW8 9NH United Kingdom Employer's website https://www.hje.org.uk/ (Opens in a new tab) Employer contact details For questions about the job, contact: Recruitment Coordinator Parleen Sethi parleen.sethi@hje.org.uk Details Date posted 11 August 2026 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number B0263-26-0365 Job locations 60 Grove End Road St John’s Wood London NW8 9NH United Kingdom Supporting links (all open in new tabs) Job Link Privacy notice The Hospital of St John and St Elizabeth's privacy notice (opens in a new tab)