252770 Cancer Coordinator

Job reference:

252770

Salary:

Band 4 (£31,537 - £34,303)

Job closing date:

09/10/2026

Job Type:

Administrative Services

Location:

Dumfries and Galloway Royal Infirmary

Employment type:

Permanent

Hours Per Week:

19.5

Job posted date:

25/09/2026

Employer (NHS Board):

NHS Dumfries & Galloway

Department:

• Cancer Services
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• Job Advert

We are seeking compassionate, motivated individuals to join our Oncology Department as Single Point of Contact (SPOC) Cancer Coordinators. This role sits at the heart of cancer patient support in NHS Dumfries & Galloway, providing a consistent, accessible and person-centred point of contact for people referred with an urgent suspicion of cancer or those already diagnosed. You will co-ordinate patient pathways, help ensure timely access to appointments, and work closely with clinical teams to support patients and families at all stages of their cancer journey. This is also a unique opportunity to contribute to the development of the SPOC model—an innovative and evolving approach to cancer care.

As a SPOC Cancer Coordinator, you will:

• Act as a named point of contact for a defined caseload from referral onwards
• Provide timely appointment coordination for diagnostics, clinics, MDT meetings, treatment and follow-up
• Offer clear, accurate and sensitive information and support to patients, families and carers
• Liaise closely with Cancer Nurse Specialists, booking teams, clinicians, GP practices and wider partner agencies
• Maintain high-quality, accurate patient records and support Cancer Trackers with required pathway data
• Assist patients to access support networks, services and resources across health, social care and the voluntary sector
• Use established triage frameworks to assess needs, signpost appropriately, and escalate concerns
• Contribute to audits, service evaluation, and the continuing development of the SPOC service

We are looking for someone who is:

• Empathetic, calm and person-centred, with excellent communication skills
• Able to work independently with indirect supervision
• Highly organised, with strong prioritisation skills
• Confident supporting people with complex emotional and practical needs
• Able to build effective relationships across multidisciplinary and multi-agency teams
• Essential Requirements
• Experience in health or social care, supporting people with complex needs
• Experience in a cancer care environment
• SVQ 3 in Health/Social Care or Customer Engagement (or equivalent)
• Ability to undertake learning at SCQF level 8
• Competent IT user (Microsoft Office, clinical systems)
• Willingness to undertake communication skills training

Identify an existing member of staff as a Buddy*: When someone new joins the organisation or swaps to a new team, it can be daunting. Having someone identified as a “Buddy” can make a real difference to how they settle in. Evidence shows that members of staff who had a buddy assigned to them integrated and picked up the job quicker, and were more likely to stay in the role.

Must be able to travel independently

You will join a supportive team within the Acute & Diagnostics Directorate at DGRI, working collaboratively across regional and local cancer services. The role is rewarding, emotionally meaningful, and central to improving patient experience across Dumfries & Galloway

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Informal enquiries are welcomed to: Scott.mclean4@nhs.scot

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/

APPLICATION PROCESS - https://www.careers.nhs.scot/how-to-apply/application-process/

Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.

Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.

• Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet.
• Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your application—but your responses must be written by you.

Be authentic: Your application should genuinely reflect your own skills, experience, and motivations.

Use AI appropriately: It’s fine to use AI for inspiration or to check spelling and grammar, but it shouldn’t write your answers for you.

Why this matters: Applications that appear to rely on AI‑generated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements.

Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you.

• CVs - DO NOT upload a CV as this will not be used for shortlisting purposes.
• Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted.
• Once you have submitted your application form you will be unable to make any amendments.
• Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.
• If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.
• Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.

DISCLOSURE SCOTLAND – Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

RIGHT TO WORK IN THE UNITED KINGDOM

NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies.

Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).