Sales Associate at Fortnum & Mason in Canary Wharf

Job description

Located in the vibrant heart of Canary Wharf, our Fortnum & Mason pop-up store brings together a carefully curated selection of our most loved products, from world-famous hampers and fine foods to beautiful gifts and seasonal treats. Combining over 300 years of heritage with exceptional customer service, this unique retail destination offers customers a taste of the Fortnum's experience in one of London's busiest commercial districts. As a Sales Associate, you'll play a key role in delivering outstanding service, sharing your product knowledge, and helping customers discover the perfect purchase while creating memorable moments with every interaction.

Please note: this role is a part-time (20h/week) role until May 2027.

Why Work For Us:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• subject to terms and conditions

What You'll Be Doing:

This is an exciting opportunity for someone who thrives in a fast‑paced retail environment, enjoys storytelling about premium products, and wants to be part of a close‑knit, high‑performing team.

• Provide an outstanding, personalised customer experience aligned with Fortnum & Mason’s service standards.
• Engage confidently with customers, sharing product knowledge and offering guidance across our luxury gifting, food, and seasonal ranges.
• Support the visual presentation of the pop‑up, ensuring displays are immaculate, inviting, and on-brand.
• Maintain the highest levels of store cleanliness, organisation, and stock replenishment throughout the day.
• Operate the till accurately, handle transactions confidently, and follow all cash-handling procedures.
• Assist with deliveries, stockroom organisation, and inventory management.
• Work collaboratively with colleagues to meet sales targets and ensure smooth daily operations.
• Represent the Fortnum & Mason brand with pride, professionalism, and enthusiasm.

What We Are Looking For:

• Have experience in retail, hospitality, or customer-facing roles (luxury or premium brands beneficial, but not required).
• Are naturally engaging, warm, and confident when interacting with customers.
• Bring strong product curiosity and a willingness to learn about our heritage and assortment.
• Are proactive, adaptable, and thrive in a dynamic pop‑up environment.
• Have excellent communication skills and a positive, team-focused mindset.
• Can work flexibly across weekdays, evenings, weekends, and peak trading periods.
• Bring professionalism, attention to detail, and a passion for creating meaningful experiences.

This is a physically demanding position, involving long periods of standing, moving stock, and working in a fast-paced retail environment.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.