Client Services Coordinator

Customer service professionals wanted for our growing team!

• Full-time, permanent role - competitive salary
• Monday to Friday office hours (08.30 - 17.00)
• Edinburgh Head Office based role

What you'll do

• Manage incoming client queries and subcontractor communications
• Develop an understanding of logistics to support the allocation of collections, identifying and implementing service efficiency improvements
• Accurately updating records, following agreed processes and procedures

What we're looking for

• Fluent, clear, and professional English language skills
• Proven telephony experience – preferably from a customer facing role (minimum 6 months experience)
• Excellent communication, influencing, planning, and organisational skills.
• Ability to prioritise and manage workload, effectively multi-tasking at pace.
• Credible, confident, reliable, and resilient.
• Proficient in use of Office365 and comfortable learning new systems.

Who we are

Change Waste Recycling's mission is to take the pressure off our clients by ensuring stress free waste management that drives positive environmental change. Winners of the Edinburgh Chamber of Commerce 2026 High Growth Business of the Year , we are seeking another Client Services Coordinator to join our office-based team in Edinburgh.

What we can offer you

We can offer a wide range of support and rewards; all focused on helping you to prioritise what really matters:

• Up to 8 weeks annual leave
• Birthday Leave
• Family Friendly Leave options and support to deal with personal matters
• Access to wellbeing benefits - including health cash plan and discounts
• Employer pension contributions of 8%
• Lump sum payment for death in service (3x annual salary)
• Interest-free transport loans
• Ongoing training and development options
• Team events through the year

If you are ready to drive positive change in the waste industry as part of a forward-thinking and supportive team, apply to join us today!

Job Types: Full-time, Permanent

Pay: £26,228.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site gym
• Referral programme
• Sick pay

Ability to commute/relocate:

• Edinburgh EH6 5PY: reliably commute or plan to relocate before starting work (required)

Work Location: In person