Apprentice Facilities Assistant

Job summary

The role will centre on the effective and efficient delivery of property, facilities, and health and safety maintenance for staff, tenants, and guests of Sheffield Futures and Star House. You will be enrolled on the Level 2 Facilities apprenticeship, where youll learn and apply your new skills whilst working for the charity in this role.

You will undergo your prepared training during your working hours, in conjunction with specified release for the completion of your course, and we will provide you with the support you need.

Main duties of the job The core responsibility is the effective and efficient delivery of property, facilities, and health and safety maintenance and provision for staff, tenants, and guests of Sheffield Futures and Star House.

Specifically, this will include: Planned and periodic maintenance of properties and building services; Appropriate participation in facilities renewal, such as light DIY tasks, painting and decorating, etc.; Proactive response to tenancy and partner requests as these relate to Sheffield Futures buildings, facilities, and estates; Setting up rooms and conference spaces, moving equipment and furniture, and the maintenance of a clean and tidy environment at Star House; Periodic health and safety checks and provision to ensure safety, environmental responsibility, and legal compliance Assisting with appropriate administrative tasks as requested by the Facilities Officer; Other additional ad hoc duties commensurate with that of a Facilities Assistant.

About us

The Sheffield Futures team is united by a commitment to young people. From Counsellors to Reception, from Social Prescribers to Accounts, each of us work to support young people. Our culture balances professionalism with friendliness and making sure that we also have time for fun!

In line with our organisational values, we look to work closely together, sharing expertise and working hard to achieve our goals. The diversity of our team is important to us, bringing different ideas and perspectives that better help us to support young people. Were also a learning organisation.

Continuous professional & personal development is supported & encouraged. We seek to identify ways to improve and keep moving forward.

Our employee benefits include: 25 days holiday plus bank holidays (pro rata if part time), rising one day every year to 30 days plus bank holidays after five years service Life Assurance associated with your pension Employee Assistance Programme Flexible working: many roles are eligible for flexible working, so staff can adjust the time they start and finish work to manage work and personal commitments.

Hybrid working: many roles are suitable for hybrid working, meaning staff can work from Star House and from home. Client-facing staff work in various locations across the city (such as schools and GP surgeries). Local Sheffield discounts.

Wellbeing benefits: access to Westfield Health; Cycle to Work Scheme; Gym Membership Discount Scheme; free eye test and flu vaccination vouchers

Job description

Job

responsibilities

Property and Facilities Maintaining the smooth and effective operations of Star House by attending to minor repairs, installations, and refurbishment works; Maintaining a clean, tidy, and serviceable environment at Star House, suitable for staff, tenants, stakeholders, and visitors; Monitoring and periodic maintenance to ensure a safe working environment at Star House for staff, tenants, and service users; The maintenance of estates and grounds, including the car park, ensuring all environments are fit for purpose and use; Attending to (via FMConnect - facilities management system) ad hoc requests for furniture builds, equipment moves, small installations, refurbishment, and redecoration; Conducting monitoring of service installations, such as completing meter readings and periodic testing for legal compliances; Management of bespoke assets and facilities management systems (IT software) and spreadsheets to navigate requests and maintenance concerns; Effective assets management, ensuring portable appliance suitability, and appropriate control of electrical equipment; Setting up rooms and conference spaces, moving equipment and furniture, and the maintenance of a clean and tidy environment at Star House; Assisting with preparations for events, conferences, and meetings at Star House; Ensuring suitable waste management and attending to any related issues; Completing appropriate administrative requests at the behest of the Facilities Officer; Providing an excellent customer service to guests, stakeholders, our staff, and service users; Demonstrating a commitment to continuous improvement by identifying areas for development, providing structured feedback, and working to improve Star House facilities provisions; Supporting and leading environmental initiatives, such as monitoring electrical usage and waste output and suggesting methods for change; Creating Standard Operating Procedures and helping to improve formal governance under direction from the Facilities Officer.

Health, Safety, and Environment Conducting monitoring of service installations, spaces, and health and safety provision, equipment, and apparatus to ensure a safe working environment at Star House and legal compliance; Fulfilling key roles for the provision of a safe environment, such as electrical inspection, portable appliance testing, assets management, fire marshalling, and properties inspection; Completing appropriate administrative requests in the service of health, safety, and environment provision at the behest of the Facilities Officer; Completing Risk Assessments after the right level of training and instruction; Completing CoSHH assessments and legal requirements under the guidance of the Properties and Facilities team; Reporting RIDDOR where applicable.

All staff are expected to: Promote equality of opportunity and take every opportunity to eliminate discrimination in their work; Take reasonable care with regard to him/her/them as well as for any colleagues or visitors who might be affected by any act or failure to act by the post holder in accordance with Health and Safety at Work; Ensure that confidentiality around service users and staff members is maintained at all times; Attend from time to time, training courses, conferences, and other meetings; Meeting the requirement to maintain strict confidentiality and adhering to all relevant data protection measures.

Person Specification

Qualifications

Essential - To have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. (A) - A commitment to completing all vocational assessments and cconsidering personal goals and development that would help achieve them.

(A, I) Desirable Level 2 English and Maths (A) Experience Essential Ability to promote and uphold Sheffield Futures core values and guiding principles to internal and external customers, young people and colleagues (I) Basic computer literacy, including familiarity with Microsoft programmes, spreadsheets, and email (A, I, T) Confident to respond to telephone, email, and verbal requests in a professional manner (A, I) Comfortable with manual tasks and willing to learn how to use equipment to fulfil the remit of the role (A, I, T) Friendly, approachable, professional and non-judgemental manner (I) Ability to handle sensitive and confidential information in accordance with policies (I) Ability to work as part of a team and independently with support (A, I) Frequently and consistently communicate and work with others in the interest of helping customers efficiently (, I) Punctual and reliable (A, I) Good verbal and written communication skills (A, I, T) Ability to listen, gather information and communicate appropriately face to face and over the telephone in a professional, courteous and confident manner (I) The ability to stay calm in challenging situations (I) Able to manage own time, demonstrate the appropriate level of initiative, and prioritise tasks (A, I, T) Able to follow appropriate instructions and complete work in a timely and efficient manner (A I, T) Desirable A knowledge of Sheffield Futures and the services it provides (I) Experience of using facilities management software and/or bespoke IT systems (A, I) Demonstrable experience of using power tools and completing any level of assembly or installation (I, T) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.