Case Manager, HEO, Perm, Liverpool/ Newport

Job summary

Job Purpose

As Case Manager, you will be responsible for contributing to the delivery of complex compliance cases in furtherance of the Commission’s statutory functions to identify and investigate apparent misconduct and mismanagement and abuse in charities; this will involve some of the Commission’s high-risk cases and those of interest to the public.

You will be responsible for contributing to the work of the Protect team which includes ensuring that the Commission’s risk framework is properly applied for all cases, including statutory inquiries, and that the Commission’s legal powers are properly applied to protect charities and their property/assets from risk of, or ongoing, abuse.

Your work will focus on regulatory matters where the matters are most complex, highest risk, and highest profile involving charities from across the sector. You will take proportionate action to address wrongdoing and prevent harm within and of the charity sector. Your effective management of these cases will have a significant impact on public perception and the Commission’s ability to build public trust and confidence in the charity sector.

You will be accountable for the delivery of key performance indicators in terms of delivering casework outcomes, quality and consistency within a cycle of continuous improvement, all underpinned by our customer service ethos and principles. You will effectively use legal powers and a range of case strategies.

Job description

Key Responsibilities:

Management Responsibilities: Technical oversight and mentoring and/or line managing a team to deliver quality regulatory outcomes; may include complex HR issues.

Manage Complex Work: Handles a varied and more complex caseload / workload within competing priorities; provides supervision and/or oversight of higher risk and novel work; works in line with guidance, business rules and legal requirements.

Make and Record Evidence Based Decisions: Uses risk-based judgement to identify appropriate solutions and outcomes, briefing senior management when required; makes decisions independently, using evidence and analysis; works collaboratively with legal, accountancy and intelligence colleagues as appropriate, and where the issues are high risk or novel, seeks wider support.

Engage Stakeholders Effectively: Where appropriate, ensures trustees understand and discharge their legal duties; considers use of legal powers where necessary to ensure compliance; ensures teams use multiple communication channels: written correspondence, calls, and face-to-face.

Deliver Organisational Objectives: Contributes personally to the team’s outputs and successes; leads teams to meet performance and quality targets, role modelling the Commission’s and Civil Service values and behaviours.

Work With External Partners: Collaborates proactively with other regulators, government departments, law enforcement and other stakeholders to deliver effective, high impact regulatory outcomes.

Lead On and Implement Quality Assurance Standards: Undertakes reviews and/or assurance to assess against agreed quality standards. Provides feedback and contributes to Directorate-level continuous improvement, embedding lessons learned.

Take Ownership of Development: Develops a broad range of skills across the job family and identifies and shares good practice proactively; identifies development opportunities and seeks support and input where appropriate.

Person specification

Essential Criteria

Ability:

• Strong written and verbal communication skills and presentation skills
• Excellent relationship management skills
• Ability to gather information from internal and external sources
• Strong analytical skills and sound judgement to evaluate large amounts of complex information
• Able to manage and conduct own caseloads to set standards

Experience:

• Experience of conducting investigations or other regulatory work
• Experience of evidential information gathering and analysis/case working
• Experience of managing a large workload with competing demands.

Technical:

• Operational knowledge of investigations legislation, practices and regulatory frameworks gained from working with, or in, the charity sector, other civil regulator or investigatory body.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £35,384, Charity Commission contributes

£10,250 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

Watch this short video to find out more about us.

We operate a flexible hybrid working policy where office attendance is combined with at least 3 days homeworking per week dependent on role requirements.

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly. We welcome the unique contribution diverse applicants bring from all backgrounds and we aim to have a workforce that represents the wider society that we serve. We champion inclusion and wellbeing, aiming to create a workplace where everyone feels valued and has a sense of belonging.

We do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

We offer access to the highly competitive Civil Service Pension Scheme (employer contributions of 28.97%), far more than in the private sector, and a flexible, family-friendly environment. Additionally, you can look forward to other great benefits via our ‘Perkbox’ and ‘Edenred’ schemes. These include everything from an interest-free season ticket loan and bicycle loan (after two months) to discounts on gym membership, cinema tickets and restaurants. Please see the attached Charity Commission benefits document.

A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30 days per year.

The Charity Commission’s operational ambition is to realise the Commission’s values of being an expert regulator that is fair , balanced , and independent , which works in a way that is supportive , collaborative , and i nnovative to achieve our ambitions. We want to develop our capability to regulate charities to realise this goal and meet our statutory and public duties to ensure that charity in England and Wales can deliver maximum benefit to society in a way that upholds its reputation in the eyes of the public.

Work at the Charity Commission and you’ll make a difference every day to:

• The 170,000 charities of all shapes and sizes that we regulate across England and Wales.
• The trustees we partner with and advise.
• The people and causes that benefit from the £10bn generously donated each year by the public.

Find out more about working for us here .

To note: Any move across the Civil Service on or after 4 October 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

To apply for this post, you must complete an online application with the following:

• A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.
• A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.

We will assess your CV and Personal Statement against the Essential criteria for the role.

At interview and we will assess you against Strengths the following Behaviours at interview:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

• Interview Arrangements
• Interviews will be taking place face to face
• The sift is due to take place on the 23/10/2026
• Interviews will take place on 3rd, 4th in Liverpool and 5th in Newport

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

Behaviours:

The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.

This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.

Reasonable Adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Reserve Lists:

If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Applying:

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Once you have submitted y