Reservations - Team Member

Description

Are you a master of first impressions with a passion for luxury? We’re hunting for a sharp, personable Reservations Team Member to be the friendly voice behind unforgettable guest experiences at The Grand, York Your role? Turning enquiries into bookings with style, speed, and precision—making every guest’s journey start with a wow.

What You Will Do In This Splendid Role

Our team are the heart and soul of all we do. Here’s what you’ll be up to:

• Handle reservation requests with care and attention
• Provide expert knowledge on rooms, packages & amenities
• Work closely with front desk & sales to maximize occupancy
• Deliver seamless, five-star customer service every time

What makes you Splendid?

We live by our values – and we’d love you to bring them to life every day:

• Open - If you believe that great work starts with great relationships, you’ll feel right at home here.
• Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
• Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results.
• Honest - We’re looking for someone who values transparency, takes ownership, and builds trust through their actions.

Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.

Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.

About Holiday Inn - London Brentford Lock

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.