Business Support Executive

About the job

• Benefits
• Things you need to know
• Apply and further information

Location

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE2 8YY : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4NT

About the job

Job summary

We have a great opportunity for a Business Support Executive to join us and work within our Workplace and Business Services. You will undertake support activities for key operational contracts and support the day-to-day management and performance monitoring of critical Facilities Management services and contracts.

In this role, if you haven’t already completed the Government Commercial Function – Contract Management Foundation Course, we will support you through this.

We have 2 Permanent roles and 2 Temporary roles for 6 months with the possibility of being made permanent.

Job description

In this role you will actively engage in continuous improvement activities, for both the team and suppliers and become involved in aspects of work within the group including but not limited to Contract Management, Statutory Compliance, Environmental Sustainability, Estate Management and budgeting/financial management.

In addition, the role holder may be required to undertake line management duties and coach and develop their staff.

Person specification

To be successful in this role, you will need to demonstrate the following throughout the recruitment process:

Essential Experience:

• Experience of working as part of a team and under own initiative.
• Experience of coaching, mentoring and developing
• Experience of handling and influencing customers.
• Experience of prioritising a varied workload and handling sensitive information effectively to meet delivery deadlines and unplanned demands.
• Experience of working with multi-disciplinary teams and working with stakeholders across an organisation
• Good level of IT literacy and PC skills including use of MS Office tools.
• Effective verbal and written communication skills.

Desirable Experience:

• Experience of working in a commercial/contract management environment

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the application or interview process.

HMLR expect everyone to spend at least 60% of their working time in the office.

For more information about the role, please see the attached job description.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Changing and Improving
• Developing Self and Others

Benefits

Alongside your salary of £33,227, HM Land Registry contributes

£9,625 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

• https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you
• Things you need to know
• Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Ability and Experience.

How to apply:

Please complete the first stage of the online application form and the Civil Service Judgement Test. If you pass the test, you will then be invited to complete the full online application form, in which you will need to complete a CV and Personal Statement.

The closing date for the test and full application form is 11:55pm on 4th October 2026. You must ensure you build in sufficient time to complete the full application form if you pass the online test. It is recommended that you complete the practice test first. For more information about preparing for the Civil Service Judgement test and access to the practice test, please follow this link:

• Preparing for the Civil Service Judgement Test - GOV.UK

Then please complete your CV to include your work history. We will be scoring your CV against the following essential experience:

• Experience of prioritising a varied workload and handling sensitive information effectively to meet delivery deadlines and unplanned demands.
• Experience of working with multi-disciplinary teams and working with stakeholders across an organisation
• Good level of IT literacy and PC skills including use of MS Office tools.

In your CV, please also include the desirable experience: experience of working in a commercial/contract management environment. Please note you will only be assessed against the desirable experience criteria in the event of needing a tiebreaker at the sift or interview stages.

Complete the Personal Statement section (in no more than 1000 words), please demonstrate:

• Experience of prioritising a varied workload and handling sensitive information effectively to meet delivery deadlines and unplanned demands.
• Experience of working with multi-disciplinary teams and working with stakeholders across an organization
• Experience of handling and influencing customers.
• Effective verbal and written communication skills.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications –this is 23:55 on the advertised date.

Sift

The sift will take place shortly after the closing date.

In case of a high volume of applications, we will complete a pre-sift on your CV. Then we will complete a second pre-sift on the essential experience:

• Experience of prioritising a varied workload and handling sensitive information effectively to meet delivery deadlines and unplanned demands.

Interview

If successful at shortlisting stage, you will be invited to attend a virtual, blended interview. The blended interview will test the essential experience and behaviours listed in the Job Description, as well as the strengths associated with the role, details will be provided on invitation to interview.

We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

We expect interviews to take place during the week commencing 19th October 2026.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.

If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa .

You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further inf