Process Governance Analyst

Job summary

• Process Governance Analyst
• £45,000 per annum
• Bedford
• 12 Month FTC
• Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Process Governance Analyst. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why this role matters?

The Process Governance Analyst is responsible for the day-to-day operation, maintenance and continuous development of the single SharePoint repository for Customer Directorate’s business processes, and the associated governance arrangements.

The role will ensure that processes are maintained, governed and reported in line with the Process Design & Management Policy and standards.

Acting as the central point of coordination for process governance, the postholder will support process owners, maintain the repository administration and governance workflows, monitor compliance, and provide reporting and management information that enables effective oversight and assurance.

The role will also assist with the development and maintenance of organisational capability through guidance, training, templates etc.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring

We care about our colleagues and the people whose lives we are here to transform.

• Connecting

We will transform lives through our ability to make positive connections.

• Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Job description

Key Responsibilities

• Maintain and administer MaPS’ SharePoint repository for business processes, ensuring process governance records and metadata remain accurate and up to date.
• Monitor process governance activities, including approvals, review dates and outstanding actions, supporting resolution or escalation of issues where required.
• Configure and maintain SharePoint workflows, notifications and reporting solutions to support efficient repository administration, process governance and continuous improvement.
• Produce and maintain repository reporting and management information to support operational oversight, governance assurance and decision-making.
• Provide day-to-day support to colleagues using the Process Repository, responding to queries and helping users follow agreed standards and processes.
• Scope and triage requests for process mapping, process updates and repository changes, ensuring requests are logged, prioritised and routed appropriately.
• Maintain and improve process management guidance, templates, training materials and supporting content within the Process Governance SharePoint Hub.
• Assist with the delivery of training and guidance on process mapping, BPMN 2.0 standards, process governance and continuous improvement tools and techniques to support organisational capability building.

Person specification

You will need to demonstrate the following experience;

Essential

• Experience configuring SharePoint sites, lists, libraries and power automate workflows.
• Knowledge of BPMN 2.0 and experience creating or maintaining process maps.
• Experience producing reports and management information to support decision-making.
• Excellent communication and collaboration abilities, including providing user support and guidance.
• Good analytical and problem-solving skills, with an interest in continuous improvement.

Desirable

• Experience of Power BI, Power Automate or other Microsoft 365 reporting and automation tools.
• Experience developing guidance materials, templates or delivering training to colleagues.
• Familiarity with process governance, process architecture, operational improvement or quality assurance environments

Benefits

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 24/09/2026 , Deadline: 08/10/2026

To apply, please submit the following document:

• Your most up-to-date CV

Step 2: Telephone Interview

Between 24/09/2026 – 08/10/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

• Discuss your experience in more detail
• Learn more about the role and our organisation
• Ask any questions you may have

Step 3: Final Stage Interview

Hosted on W/c 02/11/2026

Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:

• A series of competency-based interview questions
• A task to test your technical knowledge

We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.

Job Reference: MaPS01316

Close Date: 08/10/2026

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

Once this job has closed, the job advert will no longer be available.

You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : sophie.rigney@reed.com
• Email : sophie.rigney@reed.com

Recruitment team

• Email : sophie.rigney@reed.com

Apply at advertiser's site

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