Mental Health Recovery Worker

• Recovery Worker - Daytime
• REF: NWM/731
• Working Hours: 22.5 hours per week

Work pattern:

• Week 1: Tuesday 9AM - 5PM / Thursday 10AM - 6PM / Sunday 9AM - 5PM
• Week 2: Tuesday 9AM - 5PM / Wednesday 10AM - 6PM / Sunday 9AM - 5PM
• ​​​Salary : ​£25,134 per annum rising (salary will be pro rata for part time hours)

​​​​​*The service operates 7 day per week, 365 days per year, there will be a requirement to work bank holidays - Good Fridays and over the Christmas period on a rota basis.

​​Location: REST Norwich, Churchman House, 71 Bethel Street, Norwich NR1 1NR

​​The Service

​​REST Norwich is a safe, welcoming service at the heart of our community, offering vital mental health support, guidance and signposting.

​ About the Role

​ We are recruitment a compassionate and skilled Recovery Worker to join our REST Hub in Norwich. This role is central to supporting people, offering a safe, supportive space for our service users.

​You will provide 1:1 and group emotional support, helping people to deescalate crisis situations, reduce isolation, and reconnect with their strengths and support networks. Our hubs play a vital role in preventing the need for secondary mental health care by offering early, trauma‑informed, recovery‑focused support within the community.

​​​ Click here to watch a video and discover how our REST Hubs support and empower our community.

​ Our REST Hubs provide a welcoming, non‑clinical environment that helps people:

• ​ Manage immediate and serious mental health crisis
• ​Access ongoing support to recover
• ​Build skills, resilience, and confidence
• ​Access education and information around mental health
• ​Participate in 1‑to‑1 support, workshops, and group sessions delivered daily

​ ​As a Recovery Worker, you will:

​ Support individuals who may be in crisis, including those experiencing low mood, anxiety, self‑harm, or suicidal thoughts, to develop safety plans and coping strategies

​​Build trusted, meaningful relationships quickly to support people to move out of immediate crisis

​​Deliver and facilitate 1‑to‑1 sessions, workshops, and group work that are trauma‑informed and recovery‑focused

​​Introduce and tailor therapeutic tools such as CBT‑informed techniques, mindfulness, emotional regulation, distress tolerance, and interpersonal skills

• ​​Reduce isolation by helping individuals reconnect with peer support and community networks
• ​​Work closely with Peer Support Workers and Volunteers, complementing and supporting their practice
• ​​Liaise with GPs, partner agencies, and community services, making referrals where appropriate
• ​​Support people to engage with non‑emergency services (e.g. housing, benefits, debt, carers’ support)
• ​​Maintain accurate records using the Norfolk and Waveney Client Management System
• ​​Participate in risk handovers, monitoring, evaluation, and agreed KPIs
• ​​Build and maintain strong relationships with internal teams and external partners
• ​​Attend regular supervision, team meetings, and contribute to service development

​ We are looking for someone who:

• ​ Has experience supporting people with mental ill health, distress, or crisis
• ​Is confident working in fast‑paced, emotionally complex environments
• ​Can apply strengths‑based, recovery‑focused, and trauma‑informed approaches
• ​Is skilled at building rapport and trust quickly
• ​Can assess information from multiple sources and make sound, person‑centred decisions
• ​Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners
• ​Has strong recording, organisation, and communication skills

​ ​Come and join us in a meaningful role where your work makes a real difference every day!

​*​ Closing date:​ *This vacancy may close without prior notice once a sufficient number of applications have been received. Therefore, if you are interested, please submit your application as early as possible.

​​ ​ Individual Interview Dates will be confirmed for interviews

​​​​​​​How To Apply

​​​​ *Candidates will be redirected to the Norfolk and Waveney Mind website to apply online.

#IND1

Pay: £25,134.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person