Receptionist/Administrator/ROTA

Job summary

Job Title: Receptionist/Administrator/ROTA Company: Operose Health Location: Tilehurst Job Type:

• Permanent Salary: £24960 - £24960

Job Description:

Job title: Receptionist/Administrator Location: The Potteries Surgery Salary: Up to £24,960.00 depending on experience Hours: 15 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale.

It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main

Responsibilities:

As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.

Main duties of the job We are seeking a dedicated Receptionist/Administrator to join our team at The Potteries Surgery. Responsibilities include managing patient queries, updating records, handling appointment requests, processing prescription requests, and maintaining confidentiality.

Candidates should have prior experience in a reception or customer care role, excellent communication skills, and basic PC skills, such as proficiency in Word, Excel, and email. Experience in the NHS is beneficial but not required. Join us to support great primary care delivery through improved access, outcomes, and patient experience.

Work 15 hours a week and earn up to £24,960, depending on experience.

About us

Operose Health is a leading provider of primary care services in the UK, committed to improving access, outcomes, and patient experience. We deliver care at scale, empowering our team to provide the best possible service to our patients. Our valuesCaring, Ambitious, Resourceful, and Excellencedefine our approach to healthcare delivery.

We support our team's growth through comprehensive learning opportunities and performance assessments. Benefits include generous leave, career development opportunities, a car benefit scheme, wellness resources, and more. Operose Health advances healthcare by leveraging innovative practices and fostering a supportive work environment.

Job description

Job

responsibilities

Job title: Receptionist/Administrator Location: The Potteries Surgery Salary: Up to £24,960.00 depending on experience Hours: 15 hours a week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale.

It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main

Responsibilities:

As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.

Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues: Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security.

Previous experience of working in the NHS is welcome but not essential.

Package Description:

• How well support you: 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential Reception or customer care experience is essential. Must possess excellent communication skills, both spoken and written. Basic PC skills are required, including proficiency in Word, Excel, and email.

Previous NHS experience is welcomed but not essential. Ability to follow procedures and maintain confidentiality and data security is crucial.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.