257842 - Clerical Officer

Job reference:

257842

Salary:

Band 2 (£26,696 - £28,988)

Job closing date:

28/09/2026

Job Type:

Administrative Services

Location:

Central Health Centre

Employment type:

Permanent

Hours Per Week:

36

Job posted date:

23/09/2026

Employer (NHS Board):

NHS Lanarkshire

Department:

• Reception/Treatment Room
• Where to find us
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• Job Advert
• About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service

In this key role, you will:

General reception duties.

Switchboard.

Sort and distribute incoming and outgoing mail.

Photocopying.

Faxing.

Filing.

Day to day maintenance of departmental requirements to ensure the smooth running of the department.

Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.

Maintain appointment systems.

Resolve disputed appointment times, offer new appointments and re-arrange existing appointments.

What You'll Bring:

Educated to standard grade level or experience in a similar role

Well developed interpersonal skills in customer care.

Excellent communication skills.

Good organisational and planning skills.

Understanding of a range of procedures and processes.

Ability to prioritise work and work on own initiative whilst under pressure.

Proficient I.T. skills which include a working knowledge of Microsoft packages.

Ensuring confidentiality, diplomacy and discretion are maintained at all times

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Lorraine Russell, Operational Services Manager on Lorraine.Russell@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator on Gemma.Irwin@lanarkshire.scot.nhs.uk

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early