Patient Administrator - Evenings

Patient Administrator

Location: West London Clinic, Brentside Executive Centre, Great West Rd, Brentford TW8 9DR

Contract Type: Permanent – working 5 days a week (Rota given out 6 weeks in advance) typical working hours between 12pm - 10pm

Salary: £26,510

Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS

About the role

We are looking for a responsible Patient Administrator to provide an efficient and effective bookings administrative service. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.

What you’ll be doing

The Patient Administrator duties include but are not limited to:

• To provide an efficient and effective bookings service for public and independent health care services, prioritising workload in accordance with business need.
• To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. This will include the management of all administrative tasks and reports.
• To answer incoming calls in a professional manner and providing an excellent level of service to patients
• To call patients to book initial appointments, Theatre and arrange follow up appointments
• To be fully competent in the use of Soliton, System One, ERS, IEP and Patient Portal
• Provide front-of-house cover as required, delivering exceptional customer service, managing enquiries efficiently and ensuring a friendly, professional and welcoming environment for patients, visitors and staff at all times.

Who we’re looking for

You’re a natural communicator with a passion for attention to detail. You’ll be able to work as part of a team and on your own initiative and have a good working knowledge of Microsoft packages. You’ll also have have a flexible working approach.

We are Cora Health

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services,

diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.

We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Why work for Cora Health?

At Cora we’re passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:

Generous Holiday Entitlement: Benefit from up to 25 days of holiday (plus public holidays) to relax and recharge. If you’d like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.

Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.

Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.

Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.

Membership Fee Reimbursement: Save your pennies, as we cover the cost of role required professional membership fees.

Flexibility: Work in a way that supports home live, through hybrid working options and flexibility in working hours and times.