Customer and Market Analyst

About the job

• Benefits
• Things you need to know
• Apply and further information

Location

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE2 8YY : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4NT

About the job

Job summary

Supporting the Senior Operations Insight Analyst and wider Customer & Market Insight team, you will help deliver high-quality customer, market and operational insight through the effective management, analysis and reporting of data.

You will be part of a skilled analytical team that provides customer and market insight to support service improvement, customer experience measurement, strategic planning and operational decision-making.

A key part of the role will be preparing and managing customer data and research samples, maintaining reporting solutions, and ensuring stakeholders have access to robust, timely and accurate evidence.

Job description

You will identify, source, manage and analyse customer, market and operational datasets to provide actionable insight to a wide range of stakeholders.

You will:

• Prepare, manage and quality assure customer research samples in accordance with governance and data protection requirements.
• Develop and maintain customer and market reporting using Power BI and other analytical tools.
• Extract, cleanse, transform and analyse data from multiple internal and external sources.
• Support the delivery of HM Land Registry's customer insight and Voice of the Customer programmes through effective data management and reporting.
• Produce regular dashboards, reports and insight products for senior leaders and strategic stakeholders.
• Support the Senior Operations Insight analyst with the development and maintenance of customer experience measures, KPIs and insight frameworks.
• Identify trends, patterns and opportunities within customer and market data to support service improvement and evidence-based decision making.
• Work closely with customer researchers, insight specialists, operational colleagues and service teams to ensure data is accessible, accurate and fit for purpose.
• Maintain high standards of data quality, documentation and analytical governance.

Person specification

Essential technical skills and qualifications;

• Degree in a numerate subject (including but not limited to maths, statistics, economics, business analytics or data science) or substantial, relevant work experience.
• Experience in data analysis, performance analysis or a similar analytical role, ideally in a data-driven environment.
• Proficiency in Power BI or similar business analytics tools, and a working knowledge of SQL, R and/or Python.

Essential experience;

Experience of translating organisational priorities and business objectives into meaningful customer, market or operational measures , helping stakeholders understand performance, track outcomes and support evidence-based decision making.

Experience of delivering high-quality analytical products and services that meet stakeholder needs, using data and insight to identify trends, support service improvement, inform prioritisation and ensure evidence is accessible, accurate and fit for purpose.

Experience of working with and providing analysis at different stages of the customer journey.

Experience of analysing, interpreting and communicating complex data to a range of audiences , producing clear, compelling and actionable insight that informs decisions, supports continuous improvement and contributes to better customer and business outcomes.

Benefits

Alongside your salary of £41,224, HM Land Registry contributes

£11,942 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply, you will need to complete the short application form and complete the Civil Service Numerical Test.

If you pass the test you will be invited to begin your application by completing the qualification question;

• Hold a degree in a numerate subject (including but not limited to maths, statistics, economics, business analytics or data science) or substantial, relevant work experience.

If you answer no, your application will stop here.

Then please copy and paste your CV onto the online application form detailing your skills/experience and work history. Your CV will be assessed against the essential technical criteria;

• Experience in data analysis, performance analysis or a similar analytical role, ideally in a data-driven environment.
• Proficiency in Power BI or similar business analytics tools, and a working knowledge of SQL, R and/or Python.

Complete the Personal Statement section (in no more than 500 words), please demonstrate:

• Experience of translating organisational priorities and business objectives into meaningful customer, market or operational measures , helping stakeholders understand performance, track outcomes and support evidence-based decision making.
• Experience of delivering high-quality analytical products and services that meet stakeholder needs, using data and insight to identify trends, support service improvement, inform prioritisation and ensure evidence is accessible, accurate and fit for purpose.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications –this is 23:55 on the advertised date.

Sift

The sift will take place shortly after the closing date.

Interview

If successful at shortlisting stage, you will be invited to attend a virtual, blended interview.The blended interview will test the essential experience and behaviours listed in the Job Description.

We expect interviews to take place during the week commencing the 19 October 2026.

Candidates may refer to notes within their video interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.

If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available.

You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Richard Turner
• Email : richard.turner@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil