Team Support

• Directorate : Children and Family Services
• Section : Children's Social Care
• Location : Civic Centre
• Grade : Level 4

Hours : 37 hours per week, Monday 7.00am to 3.00pm, Tuesday to Friday, normal office hours between 8.30am and 5.00pm (4.30pm finish on a Friday)

This advert is open to internal and external applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role:

Join Our Team

We are looking for an organised and proactive Team Support Administrator to provide vital administrative support across our Missing from Home Team and Multi-Agency Child Exploitation Team. This role plays a key part in ensuring safeguarding information is managed efficiently, enabling frontline practitioners to focus on delivering direct support to children and young people.

About the Role

You will be responsible for a variety of administrative duties that support the effective operation of safeguarding services. The Monday 7:00am start is essential to ensure weekend notifications are processed and available for teams at the beginning of the working day/week.

Key responsibilities include:

Reviewing, matching and uploading missing and found notifications onto Liquidlogic.

Maintaining accurate records and updating team tracking systems.

Liaising with Staffordshire Police Missing Persons Team to clarify information and resolve discrepancies.

Monitoring missing episode thresholds and notifying relevant teams when Missing Intervention Meetings are required.

Maintaining daily missing children updates for senior leaders, including safeguarding and intervention activity.

Compiling, distributing and saving notes from meetings, including MACE, Risk Management and daily briefing meetings.

Assisting with the preparation and distribution of meeting agendas.

Inputting and collating data for reporting purposes.

Updating individual case records and shared workspaces.

Chasing and filing key documentation, including risk assessments and supporting paperwork.

Following up on actions and responding to queries relating to MACE processes.

Providing wider administrative support to safeguarding teams during quieter periods.

About You

You will be:

Highly organised with excellent attention to detail.

Confident managing large volumes of information accurately and efficiently.

Experienced in administrative support and record management.

Skilled in Microsoft Office applications.

Able to prioritise workloads and work effectively in a fast-paced environment.

A strong communicator who can build positive working relationships with internal teams and partner agencies.

Why Apply?

This is an opportunity to play a crucial role in supporting safeguarding services and helping ensure children and young people receive timely and effective support. Your work behind the scenes will make a real difference to the delivery of frontline services. If you are an organised administrator with a commitment to accuracy and teamwork, we would love to hear from you.

If you would like an informal chat about the role, please contact Service Support Manager Kerry Miller on 01782 237441.

What we offer:

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme

Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

Further information on our Rewards and Benefits can be found here

Pre-Employment Checks:

Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level (if applicable for the role)

The Council will not accept any speculative CVs from employment agencies.

No agency terms and conditions accompanying any such CVs will be accepted by the Council.

Any unsolicited information sent by an employment agency will be treated as the property of the Council.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don't meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.

To Apply

Please create / log into your account and then click 'apply'. If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.