ANU Administrative Assistant

Job summary

An opportunity has arisen to provide comprehensive administrative support to our busy Brooke Treatment Unit. You will be responsible for supporting the effective and efficient running of the ward alongside the Ward Manager and Operational Service Team in order to meet the ward objectives and those of the organisation.

Key responsibilities include maintaining an elective waiting list, arranging and coordinating patient admissions and discharges, and to provide day to day administrative support to the ward. The Administrator will be expected to work with minimum supervision.

The role is challenging, encompassing many elements and requires excellent organisational and communication skills.

Main duties of the job Managing the waiting list for patients requiring urgent, semi urgent or planned admissions to the ward, ensuring timely access to care in line with clinical need and service targets Organising patient admissions and discharges, including transfers and repatriation to and from local hospitals, ensuring clear communication and continuity of care.

Managing the flow of patients attending the Neurology Ambulatory Care Unit (NACU). Liaising with Medical and Nursing staff, MDT team and other departments to ensure diagnostic tests, treatments, and interventions are arranged and completed promptly.

Fulfilling general administrative duties, including updating files containing sensitive, personal and confidential patient information. Organising case conferences, professional meetings and ad hoc meetings as required, ensuring all parties are notified of the time, date and venue.

Dealing with enquiries from service users, relatives and visitors at times of stress and uncertainty, which may be distressing, emotional or sensitive. Organising outpatient appointments for patients requiring follow up post discharge.

Assisting ward managers/matrons in the investigation of non-clinical adverse events with appropriate support and supervision. Supporting ward managers/matrons to sustain high levels of efficiency and effectiveness that ensure positive outcomes and reduce the risk of harm.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.

We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility.

The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.

By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job description

Job

responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk

Person Specification

Qualifications Essential Good general education including numeracy and literacy skills Desirable IT related qualification or equivalent NVQ 2 business administration Skills Essential Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.

Ability to demonstrate the use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc. Computer literate Knowledge Desirable Working knowledge of Trusts current information systems Experience Essential Proven previous administrative experience within the NHS setting.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .