Eye Care Liaison Officer, Harrison House, Taunton

Transform lives and build a rewarding career supporting people with a condition that affects their sight.

• Salary: £19,479 per year (£32,465 full time equivalent)
• Hours: 21 hours per week (Monday, Wednesday & Thursday, 9am-5pm)
• Location : Harrison House Diagnostic Centre, Taunton (on-site only - no home working options)
• Contract type: Permanent

Do you want to make a difference?

At RNIB, we support people living with a condition that affects their sight - empowering them with life‑changing information, advocacy and emotional support. Join our team and contribute to our vital mission to ensure that no one faces this journey alone.

About the Role

This role is rewarding but can be challenging, as ECLOs support people through some of the hardest moments of their lives: fear, grief, adjustment, uncertainty. You'll also be juggling multiple workstreams - patient support, clinical relationships, admin, data, reporting, and the proactive promotion of the ECLO service. You'll need to be switched‑on, adaptable, and able to manage fast‑moving, reactive situations while keeping longer‑term tasks on track. The right person will be able to provide steady, compassionate support while still moving forward with practical next steps. To find out more about being an ECLO please watch this video on You Tube: RNIB's Eye Care Liaison Officers

Key Requirements

Provide emotional support, guidance and vital information to patients and their families / carers.

Support people through their eye care pathway, connecting them with local and national services and advocating for them across health and social care systems.

Build strong relationships with clinicians, social care teams and partner organisations to deliver joined‑up, multi‑agency support.

Handle the emotional intensity of the role with deep empathy, whilst demonstrating excellent communication skills.

Manage multiple reactive and proactive workstreams, including patient support, admin, data entry, reporting and service promotion - balancing fast‑moving daily demands with longer‑term priorities.

Work confidently and independently within NHS and RNIB systems and Microsoft 365, contributing effectively as part of the wider multidisciplinary team.

Professional Development

At RNIB, we provide comprehensive induction training, ongoing learning opportunities, and access to support networks. You will develop valuable skills in patient support advocacy, and multi-agency working - equipping you to deliver and develop in your role as an ECLO.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

How to Apply

To be considered, you must respond to the questions in our short application form and submit your CV.

Interviews will be held : Week commencing 24th August 2026

Take your next step with RNIB - where your career is more than just a job, it's a purpose.