Delivery Hub

Job summary

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy, and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable people in our society. Counter Fraud Compliance and Debt (CFCD) aims to reduce fraud, error and debt within the benefit system, to protect the public purse.

As part of CFCD, you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is greater than ever.

If you want to join an organisation that recognises the importance of work-life balance, where you can develop new skills and progress your career, then CFCD is the place for you.

Job description

You will be required to:

• Build and maintain effective working relationships with stakeholders across NDAS, CFCD and wider DWP, using collaboration and influencing skills to support business objectives.
• Support the planning, coordination and delivery of a range of business activities, projects and initiatives, ensuring progress is monitored and actions are completed within agreed timescales.
• Produce and maintain high-quality management information, briefing products, reports, presentations and communications for a variety of audiences, including senior leaders.
• Coordinate meetings, workshops and governance activity, including preparing agendas, recording actions and monitoring progress against agreed outcomes.
• Analyse information from a variety of sources to identify issues, risks, trends and opportunities, providing recommendations to support effective decision-making.
• Monitor progress against business objectives, plans and performance measures, escalating risks and issues where appropriate and supporting the implementation of solutions.
• Contribute to continuous improvement activities by identifying opportunities to simplify processes, improve ways of working and enhance service delivery.
• Work flexibly across multiple workstreams, adapting to changing priorities and responding effectively to emerging business needs.
• Ensure information, records and products are maintained accurately and in line with departmental policies, standards and governance requirements.
• Promote a positive, inclusive and collaborative working environment, supporting colleagues and contributing to the achievement of team and organisational objectives.

Person specification

We are looking for applicants who can demonstrate the following Key Criteria for the role:

• Experience of supporting the planning, coordination and delivery of projects, business initiatives or workstreams, ensuring objectives are achieved within agreed timescales.
• Strong stakeholder management skills, with the ability to build and maintain effective working relationships across teams, functions and organisational boundaries to achieve shared outcomes.
• Excellent communication skills, with experience of producing high-quality briefing materials, reports, presentations or other written products tailored to a range of audiences, including senior leaders.
• Ability to analyse information from a variety of sources, identify risks, issues and opportunities, and make evidence-based recommendations to support decision-making.
• Experience of managing competing priorities in a fast-paced environment, demonstrating sound judgement, resilience and the ability to adapt to changing business needs.
• Strong organisational skills, including the ability to coordinate activities, monitor progress, maintain accurate records and deliver high-quality outcomes with minimal supervision.
• Proficiency in Microsoft Office applications, including the ability to use technology effectively to support planning, reporting, collaboration and business delivery.

Desirable Criteria:

• Knowledge of CFCD, NDAS or wider DWP operations and governance processes
• Experience of supporting assurance, governance, planning, continuous improvement or change-related activities.
• Experience of working with performance data, management information or project delivery tools.

Webinar event

We will be holding a webinar event to let you know more about these roles. This will take place on 24/09/2026 between 12 noon and 1pm . Please follow the link to register for the session. HEO Candidate Information Session

** If the webinar page does not open, please check that pop-ups are enabled on your browser**.

Those who attend may be contacted following the event for evaluation purposes to improve our service.

Government Counter Fraud Profession (GCFP)

The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at practitioner level may result in DWP seeking an alternative role for you.

In applying you will have indicated that you have read and fully understood the professional requirements for this Counter Fraud role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Leadership
• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £38,772, Department for Work and Pensions contributes

£11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Ability and Experience.

**Ensure that you read the full information about the selection process thoroughly before starting your application**.

Please note the closi ng date for your full application (Application Form, Test, CV and Written Statements) is 23:55 on 05th October 2026**

Stage 1 – Application Form

Please complete the application form with your basic information, which includes your personal details, eligibility to apply and any reasonable adjustments required.

Stage 2 – Online Test

After submission of the first stage of your application you will be invited to complete a Civil Service Management Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 05th October 2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Do not leave completing the tests until the last minute in case you experience any access or technical issues. There may not be technical support available after business hours and after 2pm on the closing date of 5th October 2026.

While the tests should work on most operating systems and modern browsers with a good internet connection, we cannot guarantee that every combination will work. At the beginning, the test will check which browser you are using, and alert you if it is likely to be incompatible.

It is highly recommended that you complete the online tests on a desktop computer, not a mobile phone or tablet.

Please note that online tests associated with this vacancy are not subject to time limits; for further information visit the Reasonable adjustments for online tests - a candidate guide

You will be directed to the Talogy - True Talent – Scheduled Maintenance Window Webpage for online tests during an outage.

Our online test supplier will be performing scheduled maintenance between 4pm and Midnight on Sunday 27th September 2026. You will be unable to access tests during this period.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

IMPORTANT : After the test deadline, we will look at all candidate scores to decide what the job’s pass mark will be. We will consider the impact on protected groups and the number of invitations to the next stage. We may decide to raise the pass mark for the job - if so, you will be informed, and you will be told if you have passed or failed at the raised standard. Meeting the minimum test requirements for a job level is no guarantee of an invite to continue the selection process.

St age 3 - Curriculum Vitae (CV)

You will be asked to complete a CV with details of your job history, full qualification details, previous skills and experience. You are not required to upload your personal CV.

In the previous skills/experience section you should detail your employment and/or education history relevant to this vacancy (we recommend a maximum of 500 words). The CV will also cover your work history (we recommend you include up to the last 3 roles of employment history, plus any others that you feel are relevant) and your qualifications.

Your CV will not be formally assessed, so please put the main evidence of your skills into your behavioural examples . Your CV will be used to add context to your behavioural examples.