Delegated Services Manager

About the job

• Benefits
• Things you need to know
• Apply and further information

Location

Welwyn Garden City, East of England, AL7 1HE : Birmingham, West Midlands (England), B3 1AQ : Worthing, South East England, BN11 1LD : Bristol, South West England, BS1 5AH : Workington, North West England, CA14 2DD : Carlisle, North West England, CA3 8DX : Cambridge, East of England, CB2 2DR : Cardiff, Wales, CF14 7YU : Chelmsford, East of England, CM2 5PF : Crewe, North West England, CW1 6GJ : Blandford Forum, South West England, DT11 8ST : Exeter, South West England, EX2 7LQ : Lincoln, East Midlands (England), LN2 4DW : Leeds, Yorkshire and the Humber, LS11 9AT : Manchester, North West England, M4 3AQ : Maidstone, South East England, ME16 0LU : Wrotham Heath, South East England, ME19 5SH : Newcastle upon Tyne, North East England, NE4 7AR : Alnwick, North East England, NE66 2PF : West Bridgford, East Midlands (England), NG2 5FA : Kettering, East Midlands (England), NN15 6JQ : Norwich, East of England, NR3 1UB : Lowestoft, East of England, NR33 0HT : Oxford, South East England, OX2 0AX : Peterborough, East of England, PE1 1NG : Peterborough, East of England, PE2 8YY : Brampton, East of England, PE28 4NE : Bodmin, South West England, PL31 1EB : Reading, South East England, RG1 1AR : Rotherham, Yorkshire and the Humber, S60 1BY : Sheffield, Yorkshire and the Humber, S9 4WF : Carmarthen, Wales, SA31 2NF : Romsey, South East England, SO51 8DU : City of Westminster, London (region), SW1P 4DF : Shrewsbury, West Midlands (England), SY3 8BB : Bridgwater, South West England, TA6 4YS : Threemilestone, South West England, TR4 9NY : Warrington, North West England, WA4 1HT : Worcester, West Midlands (England), WR5 2NP : York, Yorkshire and the Humber, YO1 7PX

About the job

Job summary

The Delegated Service Manager (DSM) reports to the Service Manager in the Service Management Team and is responsible for administering, leading and managing all contracts in their portfolio. They sit within Service Assurance Team as part of the retained Intelligent Client Function (ICF) for Defra Group Property Facilities Management.

The Delegate Service Manager is responsible for the contract management the contract management and delivery of the contract for their specific areas or regions of Defra Group Property; including the “gold” Integrated FM contract for their region with a combined value of c£800m over the list of the contract. The Delegated Service Manager must be able to undertake all duties of the Service Manager in their absence to ensure continuous coverage and decision-making capability

Job description

Key responsibilities:

• Ensuring sufficient management for all contracts in their portfolio, providing all necessary updates, reporting and strategies for the improvement of services and performance of DgP.
• Issuing resolution, decision making and contract negotiation for the continual improvement of contracts.
• Stakeholder management for their region.
• Being a subject matter expert for their contracts, delivering training, giving advice, supporting other functions/teams that use the contracts in their portfolio.
• Managing a team of Contract Support Officers.
• Making sound financial and commercial decisions to ensure best value for money is achieved.

Person specification

We are looking for someone with experience and knowledge in the following :

• Expert knowledge of end-to-end contract management.
• Expert knowledge of NEC 4 contracts.
• Strong influencing and communication skills.
• Strong negotiation skills.
• Experience of leading a team in commercial or contract management settings

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Working Together
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Data analysis and interpretation

Benefits

Alongside your salary of £58,207, Department for Environment, Food and Rural Affairs contributes

£16,862 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Flexi Time Policy . Our Flexi-time policy allows you to vary your hours from day to day, within the requirements of your role, to suit your needs and to offer a better work/life balance.

Leave . If you work full time at Defra you are entitled to 25 days’ leave (rising, over 5 years, to 30 days’). If you work part time it will be pro-rated.

Privilege day . You are also entitled to a privilege day off in May to mark the King’s birthday (date varies), plus time off for the 8 public holidays a year.

Career breaks . We recognise that your work-life balance can extend beyond the short-term to the longer-term, and to support this you are able to apply for career breaks. These are unpaid extended breaks from work, granted at the discretion of the department.

Volunteering leave - 3 days paid volunteering leave every year (pro-rata). Once you have passed probation.

Season ticket loan – for an interest free season ticket loan, if you have worked within the Defra for more than three months. This can be used to purchase train and bus season tickets, as well as station car parking.

Tenancy deposit loan – for an interest free loan, to assist you in meeting the deposit costs for your privately rented home.

Salary advances and loans for other circumstances – for salary advances and loans in the following circumstances: for new entrants, for the purchase of bicycles, holidays and religious holidays.

Tax-Free Childcare (TFC) scheme – Since the closure to new entrants of the employer childcare voucher scheme, the government introduced the Tax-Free Childcare (TFC) scheme . In this scheme, working parents open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2,000 a year for each child or £4,000 for a disabled child. Parents then use the funds to pay for registered childcare.

Support to buy a bicycle – we run two schemes that can help you buy a bicycle for your commute:

• The Cycle to Work Scheme – you can apply for a bicycle for your commute, up to the value of £6,000, which is recovered from you through salary sacrifice, as a tax-free benefit. At the end of the repayment period, you have the option to buy the bike if you wish, saving around 30% of the original cost.
• Bike loan – if you are not eligible to apply for the Cycle to Work Scheme, you can apply for a loan of up to £1,000 towards the cost of a bike using the Bike loan scheme . This however is not a salary sacrifice scheme.

High-street and online discounts . Offers through SmartSpending™ which is accessed through the StaR platform. Accessible 24/7, you can save at hundreds of top retailers.

Maternity leave, paternity leave and shared parental leave . We offer generous maternity leave, paternity leave and shared parental leave – a total of 52 weeks leave to look after your new baby, regardless of your length of service. Most mothers are entitled to 39 weeks of paid leave, and a further 13 weeks of unpaid leave. Most partners are entitled to 15 days of paid paternity leave. Shared parental leave arrangements are in place, allowing parents to divide their leave with each other.

Professional Membership . Defra group will fund one professional membership for each permanent employee which is relevant to their role.

Eye care scheme . If you use a computer screen in connection with your job, we will pay for a regular eyesight test, and you may also be entitled to help towards purchasing new glasses, if they are needed for computer use.

The Employee Assistance Programme (EAP) is a free 24/7 confidential telephone advice service, available to all of our staff throughout the year.

Civil Service Sports Council . The opportunity to join the Civil Services Sports Council.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.

As part of the application process you will be asked to complete a CV, personal statement, & behaviour statements.

Further details around what this will entail are listed on the application form.

Sift

Should a large number of applications be received, an initial sift may be conducted on the behaviour Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Sifting will take place 7th / 8th October

Interview

If successful at application stage, you will be invited to interview where you will be assessed on behaviours, technical skills and strengths.

Interviews are currently scheduled to take place w/c 19th October, but may be subject to change.

Technical skills will be assessed at interview where a data set and graphs will be provided and the candidate must interpret and convert it into a written report with at least one recommendation

Near miss

Candidates who are judged to be a near miss at interview may be considered for other positions in Defra which may be at a lower grade but have a potential skills match.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

Location & Travel

As part of the pre-employment process, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s).

Where the location is 'National' the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.

Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel co