Senior IT Delivery Manager

Job summary

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HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other.

Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads.

Job description

This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Office). The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Person specification

As a Senior IT Delivery Manager, you will be responsible for:

Strategic IT Delivery

• Drive end-to-end delivery and infrastructure integration for HMRC’s largest, most complex IT projects.
• Mastermind delivery plans and reporting, championing both Agile and Waterfall methodologies.
• Own risk management by proactively resolving critical technical issues and dependencies.

Commercial & Financial Governance

• Control project finances through rigorous forecasting, expenditure tracking and budget management.
• Challenge commercial costs across internal delivery teams and external supplier partners.

Leadership & Stakeholder Engagement

• Line manage IT Delivery Managers, driving resource planning, performance and talent development.
• Influence senior stakeholders across all grades to align IT delivery with broader business strategy.
• Champion the delivery community, acting as a collaborative, expert leader across the organisation.

Essential Criteria:

The successful candidate will need to demonstrate practical knowledge and experience in the following:

Leadership & Delivery Management

• Project Delivery: Proved track record of leading large, complex IT projects within fast-moving, changing environments.
• Team Leadership: Experience managing and developing technical professionals while driving capability and performance.
• Methodologies & Tools: Expert application of project management tools across both Agile and Waterfall frameworks.

Governance & Commercial Control

• Financial Oversight: Ability to rigorously assess and challenge costs in an IT environment to secure value for money.
• Risk & Assurance: Skill in navigating complex governance frameworks while proactively managing risks, issues and dependencies.

Stakeholder & Vendor Integration

• Multi-Supplier Management: Experience integrating diverse external vendors to land quality, timely customer outcomes.

Desirable Criteria:

Ideally, the successful candidate will also demonstrate knowledge and experience in the following:

• Previous experience in the IT end-to-end change lifecycle. 
• Proven experience balancing priorities and dealing with ambiguity.
• A recognised delivery management qualification such as Chartered IT Professional (CITP), Agile Practitioner or Managing Successful Programmes (MSP). 

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Making Effective Decisions
• Leadership

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes

£16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences of up to your last 5 roles with no more than 100 words per role.
• Separate 250-word statements for the specified Behaviours: Delivering at Pace, Making Effective Decisions, Leadership.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Sift

Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact talentacquisitionteam@hmrc.gov.uk Further details around what this will entail are listed on the application form.

In the event of a large number of applications being received, an initial sift may be held on the Lead Behaviour Statement: Delivering at Pace

At full sift your CV and all Behaviour Statements will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your Experience will be assessed along with Essential Criteria from the personal specification as well as Behaviour-based questions to assess your motivations relevant to the job role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you ha