Customer Service Consultant - Contact Centre

• Customer Service Consultant – Contact Centre
• Location: Swansea
• Contract: Full time, 12 month Fixed Term Contract
• Salary: £24,700 + £2,223 cash allowance + excellent benefits
• Closing Date: ASAP

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day. When they feel more confident with their money, they can get more out of life. And put simply, that's what its all about.

As a Customer Service Consultant in our telephone-based team, you’ll be the friendly voice supporting customers when they need us most. If you’re enthusiastic, conscientious and passionate about delivering an excellent customer experience, this is a great opportunity to build your career with a supportive and people focused business

• Comprehensive 6 week induction programme
• Home based working once trained, with periodic time in the office.
• Supportive leaders and ongoing development
• No scripts, no jargon, no unrealistic targets — just genuine customer conversations

THE DIFFERENCE YOU'LL MAKE

• Helping customers over the phone with a wide range of banking queries
• Using your listening skills to understand customers’ needs and provide clear, helpful advice
• Building rapport and offering a positive, seamless experience every time
• Gaining confidence with our systems so you can resolve queries efficiently
• Working 35 hours per week between 8am and 8pm, Monday to Sunday

Shifts follow a rotation: 3 weeks 12pm–8pm, 1 week 8am–4pm Non working days and full rota confirmed at least 4 weeks in advance You'll work in our Swansea office for the first four months of your employment, with the opportunity to transition to working mostly from home with ongoing monthly office attendance.

WHAT YOU'LL BRING

• A friendly, confident phone manner and the ability to build great relationships
• Clear communication and active listening skills
• A genuine passion for helping customers
• Willingness to learn, grow and develop new skills
• A positive, adaptable approach in a busy, customer focused environment

WE VALUE YOUR IMPACT

• We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:
• Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,235 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%.
• 25 days holidays (plus bank holidays).
• Private Healthcare.
• Hybrid working arrangements to support a healthy work/life balance once you are competent within your role.
• A diverse, energising, and collaborative working environment.

Selection Process

Once you’ve applied, we will screen your CV and if successful, this is followed by a short telephone call with a member of our recruitment team. If after the call, we believe you’re a great fit for the role we will invite you to a face-to-face interview with a colleague from the Customer Contact team in our office.

So if this sounds up your street, come join our team, we make things happen!

Pay: £26,923.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Private medical insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Swansea SA1 3LW