About the role
Job description
Here at Sensée we believe in bringing work to people and not people to work. What does Sensée mean? It’s French for "it makes sense".
We are proud to continually partner with Bupa the prestigious global healthcare provider. We are united in our passion to provide industry leading customer service helping people live longer, heathier, and happier lives. Do you have high levels of empathy and like to exceed customer expectations ? As the face and heart of Bupa, you will be fully supported, be part of a strong team ethic and make a difference in all you do.
About the Role of a Sensée Customer Service Advisor for Bupa
Permanently employed by Sensée, you will represent the award-winning private healthcare provider, Bupa. You will be trained to succeed and become a subject matter expert, navigating multiple virtual platforms to obtain, relay and record information in line with Bupa processes and exceed customer expectations. The role will involve supporting customers that are potentially unwell. You could be discussing medical conditions, treatments, processing a claim or a complaint. It is essential that you are a remote working brand ambassador and are an integral part of our remote Sensée family, making a difference in everything we do.
What we’re looking for in a Customer Service Representative for Bupa
- Individuals residing in the UK, including Northern Ireland, looking for a permanent home working career in customer service.
- Previous experience in a contact centre environment OR relevant transferable customer service skills, ideally with experience dealing with high volume, back-to-back work.
- A flexible approach to the working week - our accounts are open Monday – Sunday. Some evening and weekend hours are required in your contracted hours when using our flexible hours booking system to schedule your working week.
- Excellent verbal and written communication skills, confident and clear when speaking to customers.
- IT literacy, with the ability to get up to speed with products and systems quickly.
- Self-motivated, well organised, with an active approach to problem solving.
- Full dedication to the role, due to our full-time training period and hours booking system our positions are not compatible with secondary jobs.
- An efficient approach to work load, whilst maintaining customer service and professionalism on every call.
What you will do as a Customer Service Representative for Bupa
- Attend a remote, full time (Weekdays), fully paid training course. This training course will span for 10 weeks. This training course must be attended in full.
- Work in a fast paced environment; taking back to back calls, navigating multiple systems simultaneously to complete the associated administrative work and assist customers in a timely manner.
- Aim to meet QA guidelines and take on feedback to continue providing excellent customer service for both our customers and clients.
- Work towards targets/KPIs to ensure customers are helped in an effective and efficient way.
- Take a customer first approach to query resolution, utilising multiple inhouse tools to stay engaged with colleagues and fully support the customer.
- Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 20 years.
Benefits
- 30 days holiday (pro rata for part time) - Increasing holidays based on length of service.
- Automatic enrolment with the Peoples Pension.
- Employee Assistance Programme.
- Perkbox.
- We offer contracts between 30 and 35 hours per week, and you are guaranteed your weekly contracted hours.
- Flexibility – set your own work schedule and achieve a work-life balance
- No commute and no dress code!
Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.
Sensée is an equal opportunities employer and welcomes applications from all sections of the community.
Job Types: Full-time, Permanent
Pay: £14.00 per hour
Benefits:
- Casual dress
- Health & wellbeing programme
- Referral programme
- Work from home
Work Location: Remote
