Transfer Operative

• Transfer Operative
• Salary: £33,713.94
• Location: Knutsford
• Hours: 45 hours per week including a paid 1 hour lunch break

We are the Pure Group, and we’re looking for a Transfer Operative to transfer the deceased resting in Knutsford to our premises in West Way Andover, and vice versa.

About Us

The Pure Group was founded to disrupt the market with our mission to help families rest easy by giving them the freedom to choose how to celebrate their life.

We are now the UK’s leading provider of later-life and end-of-life planning services. FCA regulated, financially secure and continuing to grow, we’re investing in our people, technology and services to keep raising the standard.

But our purpose remains simple: to support families with dignity, care and compassion when they need it most.

Our values guide everything we do: Care Deeply. Take Accountability. Never Settle.

Summary of responsibilities and duties

• To collect the deceased resting in Knutsford and bring them to our premises at West Way Andover
• To act as a Brand Ambassador for the company, ensuring that all activity undertaken reflects the company in a positive way and delivers exemplary customer service.
• When required support with collecting the deceased from mortuaries, place of death or containment, and bring them into our companies care in a manner which affords the deceased both respect and dignity, in line with the company’s process and procedures and prevailing best practice.
• Record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant manner.
• Use the Body Tracking Application to ensure 100% compliance with its utilisation. Keeping detailed records of progress of each task and / or stages via the QR codes and recording activity using the body tracking application.
• Ensuring the verification of the deceased’s identity before conducting any removal.
• Encoffining the Deceased and identifying as applicable.
• Return ashes as tasked.
• Book deceased into the mortuary.
• Removing jewellery, medical devices, materials unsuitable for cremation: verifying both visually and via metal detector.
• As a representative of the company, ensure that you remain smart and well presented in the provided uniform at all times.
• Keep the company vehicle you always use in a good condition and presentable, ensuring that faults are reported, and routine maintenance is booked as necessary. Ensure your vehicle is roadworthy before commencing your journey and log or report any issues to your line manager.
• Drive within the law and be courteous to other road users to reflect the company in a positive way.
• Adhere and follow all company policies and procedures.
• Ensure that you adhere to the driver company rules, especially relating to manual handling, lone working, use of mobile phone, drugs and alcohol, vehicle care and maintenance, speed limits and driving with courtesy.
• Ensure that you adhere to the data protection and privacy company rules.
• Attend and complete all company training and development as required.

Skills

You’ll need to:

• Be patient, resilient, with a caring, empathetic nature
• Be comfortable being in the presence of the deceased, and supporting their physical dignified transfer
• Possess excellent teamworking skills with the ability to work autonomously
• Be organised, with strong accuracy
• Have good written and verbal skills
• Be friendly with a flexible can-do attitude
• Have a full manual UK driving license, be over 21 years of age and have no more than 6 penalty points

Our Benefits

• 30 days’ holiday, plus bank holidays – giving you more time to switch off and recharge
• Bupa Health Cash Plan to help with everyday healthcare costs
• Discounted gym membership and a Cycle to Work Scheme to support your health and wellbeing
• A friendly, supportive and modern working environment, with free on-site parking
• A comprehensive induction and access to our Learning and Development
• Academy to help you grow
• Enhanced family-friendly benefits to support you through life’s important moments
• 24/7 confidential support through our Employee Assistance Programme

Life Assurance for added peace of mind

• A Company Pension, with a SMART Pension option

We are entering an exciting phase of growth and investment. Backed by experienced private equity partners and underpinned by a strong financial position, we are continuing to expand our services, invest in innovation, and attract exceptional people who share our ambition.

Join us and you'll become part of a purpose-driven organisation that is transforming our sector while never losing sight of what matters most - supporting families with care, dignity and respect.

Please note that, depending on the requirements of the role, we may need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland, and/or Financial Conduct Authority (FCA) checks where relevant.

All gaps in your employment history must be disclosed as part of the recruitment process.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Equal Opportunities

The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds - regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief.

We celebrate difference because we believe it enriches our work and strengthens the way we support one another. If you require any reasonable adjustments throughout the recruitment process, please contact us on 07469 400065 or email us at hr.recruitment@purecremation.co.uk