Waiter

Hourly salary: £14.80 per hour

Job Purpose

To deliver an exceptional dining and service experience to Members and their guests within a Private Members’ Club. The Waiter plays a key role in providing attentive, professional, and personable service across all food and beverage offerings, ensuring Club standards and expectations are consistently met.

Key Responsibilities

• Provide warm, professional, and engaging service to Members and guests at all times, to the style and standard as specified by the Dining Room Manager.
• Set up, maintain, and clear tables to the required standard of service.
• Take food and beverage orders accurately and efficiently, using the Club’s ordering systems.
• Serve food and drinks promptly, ensuring correct presentation and attention to detail.
• To have full knowledge of the dishes, wines and beverages on the menu and provide explanations and offer recommendations when appropriate.
• Be competent in advising diners with food allergies or dietary requirements by liaising with the kitchen and bar teams.
• Support service across à la carte dining, bar service, functions, and private events.
• Ensure service areas are clean, organised, and well-stocked throughout service.
• Adhere to all food hygiene, health & safety, and licensing regulations and ensure the Dining Room is maintained to a high level of cleanliness.
• Communicate effectively with kitchen and bar teams to deliver seamless service.
• Handle Member requests and queries professionally, escalating issues when required.
• Follow cash handling and payment procedures accurately.
• Support colleagues and contribute positively to a collaborative team environment.

Person Specification

• Previous experience as a Waiter or in a similar front-of-house role within hospitality
• Strong customer service skills with a friendly, professional manner
• Excellent communication and interpersonal skills
• Ability to work calmly and efficiently in a fast-paced environment
• High level of attention to detail and presentation
• Flexible approach to working hours, including evenings, weekends, and events
• A team-focused attitude with a willingness to support colleagues
• Experience working in a high-quality hospitality setting (Private Members’ Club, hotel, or premium restaurant) – desirable
• Knowledge of food safety and service standards – desirable
• Food Safety / Food Hygiene Level 2 – desirable

Reporting Line

Reports to: Dining Room Manager