Field Debt Solutions Agent

We’re looking for Field Support Agents to join our growing Field Debt Solutions team. In this role, you’ll help customers resolve their debts, support future payments, and find ways to reduce energy consumption.

Do you live inside a TF or CW postcode and enjoy helping people? Are you looking for a varied, flexible role with opportunities to progress? If so, we’d love to hear from you!

Salary – £32,535, rising to £34,957 once fully trained, plus great benefits

We’ll provide everything you need, including a smartphone, tablet, Body Worn Camera, tools, uniform, vehicle and fuel card. Once trained, you’ll be eligible for our achievable reward scheme, with the opportunity to boost your earnings. There may also be opportunities to train to install PAYG meters.

No two visits are the same, and we’re proud to deliver excellent customer service. With flexible working, optional overtime, and plenty of independence, this is a role that offers variety, job satisfaction, and the chance to make a real difference. Apply today!

Here’s a taste of what you’ll be doing:

• Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
• Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
• Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
• Recording job information using the appropriate paperwork or electronic equipment.Are we the perfect match?
• Previous experience gained within a customer facing role with a real desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills with the ability to use a smart phone and tablet.
• Live in a TF or CW postcode and happy to travel with overnight stays where required to complete training.
• Must have a full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
• Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.Job Types: Permanent, Part-time, Full-time

Pay: £32,535.00-£34,957.00 per year

Benefits:

• Additional leave
• Company pension
• Life insurance
• Sick payWork Location: On the road