Lead Product Manager (Salesforce)

Job summary

At Ofgem , we're driving the transformation of Britain's energy system. As the UK's independent energy regulator, we're working to ensure every household and business has access to energy that is safe, affordable and sustainable while accelerating the transition to Net Zero.

We're looking for an experienced Lead Product Manager (Salesforce) to own and evolve one of our most critical enterprise platforms. This is an exciting opportunity to lead the product vision, strategy and delivery of Salesforce across Ofgem, enabling services that support our people, processes and regulatory outcomes.

If you're passionate about delivering value through digital products, influencing enterprise-wide transformation, and leading multidisciplinary teams to success, we'd love to hear from you.

The role

As Lead Product Manager, you'll take ownership of Ofgem's Salesforce product and platform strategy, overseeing the roadmap across CRM capabilities and integrated services. You'll be responsible for ensuring Salesforce continues to deliver measurable value while supporting organisational priorities and long-term transformation goals.

Working across business and technology functions, you'll lead the planning, governance and continuous improvement of the platform, balancing user needs, operational resilience and strategic outcomes.

You'll be a senior leader within our Digital, Data and Security Services (DDSS) directorate, providing direction across multiple teams and helping to build product management capability across the organisation.

Job description

Product and Platform Leadership

• Define and deliver the Salesforce product vision, strategy and roadmap.
• Lead platform lifecycle management, capability planning and dependency mapping.
• Ensure Salesforce services align with organisational priorities and user needs.
• Drive value-focused decision-making across the product portfolio.

Stakeholder Engagement and Influence

• Build trusted relationships with senior stakeholders across business and technology teams.
• Influence prioritisation and investment decisions.
• Translate complex technical and business requirements into clear product outcomes.
• Represent product management at senior governance forums.

Delivery, Quality and Assurance

• Oversee delivery across DevOps, testing, release management and CI/CD practices.
• Ensure security, compliance and technical quality are embedded throughout delivery.
• Manage risks, dependencies and cross-programme impacts.

Continuous Improvement and Innovation

• Identify opportunities to enhance Salesforce capabilities and ways of working.
• Champion user-centred design and data-driven decision making.
• Improve product performance, user experience and operational resilience.

Leadership and Capability Building

• Line manage and develop product professionals.
• Mentor Product Owners, Business Analysts and platform specialists.
• Support the development of a Salesforce Centre of Excellence.
• Contribute to the wider Government Digital and Data profession.

Person specification

Essential Criteria

• Extensive experience leading enterprise-scale Salesforce implementations, including multi-cloud and complex integrations. (Lead Criteria)
• Proven ownership of enterprise-level product and platform roadmaps. (Lead Criteria)
• Proven ability to manage cross-programme dependencies and delivery governance.
• Strong leadership and line management experience.
• Knowledge of Agile at scale, DevOps, and CI/CD for Salesforce.
• Financial and commercial acumen, including supplier management.

Holds or can obtain the following certifications or equivalent within 6 months:

• Certified Product Manager (CPM) or equivalent
• Salesforce certifications - Administrator and Platform App Builder.

Desirable Criteria

• Prior experience of public sector or cross-government product management, with knowledge of assurance frameworks and governance.
• Knowledge of data governance and security frameworks.
• Familiarity with enterprise architecture and integration patterns.

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked to prepare a presentation. Full details of the presentation will be included in the invitation to interview.

Benefits

Alongside your salary of £63,443, OFGEM contributes

£18,379 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the

Civil Service People Plan (opens in a new window)

and the

Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available.

You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Amber Shankland
• Email : amber.shankland@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

• Attachments
• DDSS Role Profile Lead Product Manager (Salesforce) (3) Opens in new window (pdf, 187kB)
• DDSS Candidate Pack, Lead Product Manager (Salesforce) Opens in new window (pdf, 2825