Senior Business Relationship Manager Service

Job summary

Can you build trusted relationships that influence digital strategy and drive change?

Do you have the vision to shape digital demand and translate business needs into impactful services?

Would you thrive as a strategic advisor, connecting business priorities with digital innovation?

If so, we’d love to hear from you!

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability.

Build trusted relationships. Shape digital strategy. Deliver meaningful change.

Join us as a Senior Business Relationship Manager and play a pivotal role in connecting business priorities with digital innovation across the Department for Transport.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers .

Job description

As a Senior Business Relationship Manager, you will act as a trusted advisor to senior leaders, building influential partnerships that align business priorities with digital capabilities and services.

Working across a diverse portfolio, you will help identify and shape demand for digital services, develop strategic roadmaps, and ensure investment is focused on initiatives that deliver the greatest value for users and the organisation. You will provide expert guidance, challenge proposals where appropriate, and influence decision-making at a senior level to support the delivery of departmental objectives.

You'll work across Digital, Information and Security and the wider DfT family, translating complex business needs into practical digital solutions while championing user-centred approaches and continuous improvement. This is a high-profile role offering the opportunity to shape digital strategy, drive organisational change, and play a key role in delivering better services for colleagues, citizens and stakeholders.

Your responsibilities will include, but aren’t limited to:

• Working in partnership with colleagues and networks, providing expert advice, assurance and guidance, and delivering insight and influence.
• Leveraging digital, data and technology capabilities to help deliver inclusive user and citizen focused services in support of DfT strategic objectives.
• Developing trusted and influential relationships with senior stakeholders within your portfolio which allows you to stimulate, surface and shape demand for digital capability.
• Using knowledge to provide actionable insight that allows Digital, Information and Security to prepare for future organisational demands.
• Influencing business planning and identify opportunities for the application of both existing and innovative technologies to better meet user need.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

• Excellent stakeholder management skills with the ability to build strong, trust-based partnerships and experience of briefing, challenging, influencing and engaging with senior officials or officers.
• You will be an experienced Digital & Technology professional with practical experience delivering digital and technology outcomes.
• Experience of relationship building with senior stakeholders and colleagues .
• Experience shaping Digital and Technology needs aligning business demand with in-house capability and/or third-party delivery partners.
• Experience of engaging and influencing senior stakeholders. Able to review and assess complex technical issues and then inform in a non- technical manner.
• Experience creating roadmaps and plans showing commonality of demand across the enterprise and highlighting potential gaps and risks.
• You will be adept at working collaboratively. This will include demonstrating leadership and ownership.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

Occasional travel to other offices will be required, which may involve overnight stays.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

• Visa Sponsorship
• DfTc does not offer Visa Sponsorship for this role
• Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Leadership

Benefits

Alongside your salary of £57,515, Department for Transport contributes

£16,662 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's experience, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (750 word count). Please provide evidence of your Experience of the following:

• Experience of building trusted relationships with senior stakeholders, including briefing, challenging and influencing decision-making in a complex organisation.
• Experience of shaping, prioritising and channelling digital, data or technology demand, aligning business needs with organisational objectives, available capability and appropriate service routes.
• Experience of translating complex business or technical issues into clear advice, roadmaps, plans, service improvements or actionable recommendations.

The sift will take place from Wednesday 30th September 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Communicating and Influencing, Leadership, Seeing the Big Picture
• Experience

You will also be required to create and deliver a presentation to assess the Behaviour Leadership. Guidance will be provided if you are invited to interview.

The interviews will take place from Tuesday 13th October 2026.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site.

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further Information

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website . Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expe