Accommodation Advisor

Ref Number

B28-00370

• Professional Expertise
• Estates, Facilities, Accommodation and Safety
• Department
• Finance, Commercial and Estates (B28)
• Location
• London
• Working Pattern
• Full time
• Salary
• £31,904-£36,433
• Contract Type
• Permanent
• Working Type
• Hybrid
• Available for Secondment
• No
• Closing Date
• 29-Sept-2026

About us

UCL is one of the world's leading universities, renowned for academic excellence, innovation and an outstanding student experience. UCL Accommodation sits within UCL Estates and provides a welcoming home for more than 6,500 students across 26 halls of residence in central London. Our ambition is to become the leading provider of student accommodation in the higher education sector. We are committed to creating safe, inclusive and vibrant communities where students feel supported from the moment they arrive. Every member of our team plays a vital role in delivering exceptional service and helping students make the most of their university experience.

About the role

We're looking for a customer-focused Accommodation Advisor to join our busy Accommodation team. This is a varied and rewarding role where no two days are the same. You'll provide a professional front-of-house service, welcoming students, visitors and contractors while supporting the day-to-day administration of our halls of residence. From managing enquiries, check-ins and check-outs to resolving issues, coordinating maintenance requests and supporting student events, you'll help ensure our residents receive an exceptional experience throughout their stay. Working closely with colleagues across multiple sites, you'll play an important part in maintaining safe, well-managed accommodation while supporting key operational periods such as student arrivals, departures and summer turnaround. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, building positive relationships and making a real difference to the student experience. Please note that, due to the nature of the role, you will be required to work shift patterns (8:00am–4:00pm or 11:00am–7:00pm), Monday to Friday. There will also be weekend shifts during term time on a rotational basis (Saturdays, 9:00am–5:00pm), as well as weekend shifts during the summer on both Saturdays and Sundays, also on a rotational basis.

About you

You'll be passionate about delivering excellent customer service and thrive in a busy, people-focused environment. Whether you've worked in student accommodation, hospitality, retail or another customer-facing setting, you'll be confident handling a wide range of enquiries with professionalism, empathy and efficiency. You'll be an organised, adaptable and proactive individual with excellent communication and interpersonal skills. You'll be comfortable managing multiple priorities, maintaining attention to detail and using Microsoft Office and administrative systems to support the smooth running of day-to-day operations. You'll enjoy working collaboratively with colleagues, remain calm under pressure and take pride in finding practical solutions to deliver an exceptional service. Experience within student accommodation, hospitality or residential services would be advantageous, but we're equally keen to hear from candidates with transferable customer service and administrative experience who are looking to build a career within higher education. Above all, you'll be committed to creating a welcoming, inclusive environment and delivering an outstanding experience for every student.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) • Additional 5 days’ annual leave purchase scheme • Defined benefit career average revalued earnings pension scheme (CARE) • Cycle to work scheme and season ticket loan • Immigration loan • Relocation scheme for certain posts • On-Site nursery • On-site gym • Enhanced maternity, paternity and adoption pay • Employee assistance programme: Staff Support Service • Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women. Read more: UCL Equality, Diversity and Inclusion. Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy