Application Operations Engineer (Power BI/Fabric)

• Vacancy details
• Vacancy title
• Application Operations Engineer (Power BI/Fabric)
• Closing date
• 25/09/2026, 16:00
• Advertising basis
• Permanent
• Actual starting salary
• £37,111
• Salary range or pay band
• HEO £37,111 to £45,378
• Allowances
• No
• Work pattern
• Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
• Group
• Operational Effectiveness Group
• Directorate
• DDaT
• Branch
• IT Services
• Location (s)
• Pan Wales

‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.

A list of the Welsh Government’s offices can be found on

www.gov.wales/welsh-government-offices

. Please note it may not always be possible to accommodate a preference for a specific office location.

The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.

Purpose of post

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

• For more information about the benefits of making a difference with us, please see the
• Employee Benefits Pack
• Team/Division Overview

The Application Operations Engineer (Power BI/Fabric) will form part of the Software Delivery Team and will be responsible for the ongoing maintenance and support of the Power BI / Microsoft Fabric platform, which underpins the Data Visualisation Service within the Welsh Government.

• Job Role
• This post is mapped to the
• Application Operations Engineer

role in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

Responsible for ensuring the technical continuity of the Data Visualisation Service, the Application Operations Engineer will provide advice and support to business users of the Power BI/Fabric platform by setting up new workspaces, supporting the creation of enterprise semantic models, triaging and resolving faults, and assisting with queries around optimisation of outputs.

They will work closely with a range of stakeholders and business areas to understand user requirements and where required support them in moving to using Power BI.

We are looking for people who are:

Enthusiastic and pro-active about resolving problems

Team oriented, willing to support others when needed

Organised and have good planning skills to ensure the timely delivery of high-quality outputs.

Experienced in communicating with a wide range of people using different communication methods.

Key tasks

An application operations engineer maintains services and is responsible for conducting user and security administration.

At this role level, you will:

monitor applications and be accountable for batch processes

in some organisations, carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the problem or incident manager

Your main day to day responsibilities will include:

Maintaining the Power BI/Microsoft Fabric enterprise platform from the technical side.

Ensure continuity and availability of the Power BI/Fabric platform for the business to use by working as part of a multi-disciplined application support and development team, and closely with Cloud Infrastructure and Central Technical Services teams.

Support the wider business users of the Power BI/Fabric platform by setting up new workspaces and assisting with queries around optimisation of report production.

Review, test, implement and communicate product updates via the agreed change processes.

Liaise with the Service Desk on faults or requests and triage and, where necessary, resolve them as promptly as possible.

Work with the Product Manager to advise and support business areas migrating into Power BI/Fabric and the Data Visualisation Service.

Liaise regularly with users to ensure an up-to-date awareness of their user requirements, considering if and how the service needs to be adapted to meet changing needs.

Continually review the Power BI product (including new functionality available through Microsoft Fabric) and the Data Visualisation Service to identify potential issues or deficiencies and work with the Product Manager to proactively address these.

Support the Product Manager in ensuring the Power BI/Fabric Product and Data Visualisation Service is being effectively used through regularly reviewing and reporting on usage metrics.

Working as part of a multi-disciplined application development and support team, and closely with Cloud Infrastructure and Central Technical Services teams.

Provide technical advice on the Power BI/Fabric and DVS user community by engaging with them via the Teams user group.

Development opportunities

As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.

You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.

Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.

Other vacancy related information

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion:

Experience

1 below - Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

In the case of more than one candidate scoring the same, the panel has agreed the following criteria will determine merit order:

Experience

• Experience of maintaining and supporting a successful Microsoft Power BI /Fabric service – including Power BI/Fabric Tenant and Capacity Administrator functions, Power Bi Gateway Administration and supporting an enterprise data reporting/visualisation service.

Experience

• Experience of using Azure and SQL to develop end to end analytical data services with a high level of proficiency.

Experience

– Experience of working with a range of customers to ensure business needs are met.

DDaT Technical Assessment

Candidates who successfully demonstrate that they meet the minimum Experience Criteria will be invited to interview.

You will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you

5

working days before your interview.

Hybrid Working

Hybrid working arrangements reflect the current Welsh Government expectation that postholders spend at least 40% of their working time either in a physical office location or meeting face to face with external stakeholders where this supports effective delivery, relationship management and service leadership. This requirement may change in line with future organisational needs

Vetting level

SC - Candidates applying for a role that requires SC clearance must have normally resided in the UK for a minimum of the last 5 years

• Number of posts
• 1
• Contact point for further information regarding the post
• DataVisualisationService@gov.wales
• Welsh language requirements
• Welsh language requirements

3 - Welsh language skills are not essential for this opportunity; you do not need Welsh language skills to apply. However, as the Welsh Government is a bilingual organisation, Welsh language skills are desirable and will be considered if two or more candidates receive the same score at the application or interview stage.

• Understanding by reading
• 0 - No skills
• Speaking and being understood
• 0 - No skills
• Understanding by listening
• 0 - No skills
• Writing and being understood
• 0 - No skills
• Working for the Civil Service
• The
• Civil Service Code

sets out the standards of behaviour expected of civil servants.

The Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our

AI candidate guidance

for more information on appropriate and inappropriate use.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

Number of Stages:

• 2 stage process
• Stage 1
• Application Form
• Stage 2
• Interview
• Behaviours

We’ll assess you against these Behaviour criteria during the selection process.

Behaviour 1:

• Changing and Improving
• Work with others to identify areas for improvement and simplify processes to use fewer resources
• This will be tested at stage 1: Application Form

Behaviour 2:

• Managing a Quality Service
• Develop, implement, maintain and review systems and services to ensure delivery of professional excellence
• This will be tested at stage 2: Interview
• Experience

We'll assess you against the following Experience criteria during the assessment process.

Evidence to provide

Experience questions

Experience 1:

Experience of maintaining and supporting a successful Enterprise Microsoft Power BI /Fabric service –

including Power BI/Fabric Tenant and Capacity Administrator functions, Power Bi Gateway Administration and supporting an enterprise data reporting/visualisation service.

This will be tested at Stage 1: Application Form

This will be tested at stage 2: Interview

Experience 2:

Experience of using Azure and SQL to develop end to end analytical data services with a high level of proficiency.

This will be tested at stage 1: Application Form

This will be tested at stage 2: Interview

Experience 3:

Experience of working with a range of customers to ensure business needs are met.

This will be tested at stage 2: Interview

Technical

We'll assess the following Technical skills during the selection process.

Technical 1:

Asset and Configuration Management - Maintain secure configuration and accurate information

This will be tested at stage 2: Interview

Technical 2:

Availability and Capacity Management - Manage service components to ensure they meet business needs and key performance indicators (KPIs).

This will be tested at stage 2: Interview

Eligibility

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service.

https://www.gov.uk/government/publications/nationality-rules

If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Social Model of Disability

Welsh Government has adopted the social model of disability, which recognises that barriers in society

act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language.

We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.

Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language.

Please get in touch with

DiversityInRecruitment@gov.wales

to discuss adjustments for any part of the process.

• Inclusive Interview Schemes
• We are committed to inclusive recruitment and offer interviews to eligible candidates who meet the
• minimum criteria

for the role through the following schemes:

Disability Confident

The Welsh Government is a Disability Confident Leader. As part of our commitment to this scheme we interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the

minimum criteria

for the post.

A Great Place to Work for Veterans

The Welsh Government operates the Great Place to Work for Veterans Initiative. As part of our commitment to this scheme we interview any eligible candidates who meet the

minimum criteria

for the post.

Redeployment Interview Scheme

Civil Service employers can offer an interview to a fair and proportionate number of civil servants who are at risk of redundancy and who meet the

• minimum criteria
• for the post
• By ‘
• minimum criteria

’ we mean that candidates must provide us with evidence in their application (and/or test) that they meet the minimum level of competence for the role - usually defined as

a minimum score of 4 per criterion.

Social Partnership

In Welsh Government, the relationship between the employer and trade unions is based on social partnership. We believe our goals can best be achieved by management and trade unions working together.

Our 3 recognised trade unions are:

• PCS
• Prospect
• FDA

This relationship is underpinned by a partnership agreement. This sets out how our unions work with Welsh Government on issues such as:

• Pay
• Terms and conditions
• HR Strategy, policies and procedures
• Health, safety and well-being
• Organisational change

Our Welsh Government trade union colleagues work together to give their members a real say in the workplace. They make sure that the interests of their members are promoted and protected. They also help reduce inequalities and improve terms and conditions.

The Welsh Government has an excellent track record of working in partnership with its trade unions. We support you to join a recognised trade union, to ensure your voice is heard in the workplace. We encourage you to learn more about our trade unions, partnership working and to get involved in their work.

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• Civil Service Pension Scheme
• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

• Recruitment principles and complaints
• We recruit by merit on the basis of fair and open competition. Please see the
• Civil Service Commission's recruitment principles

on the Commission's website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email

complaints@gov.wales

. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission:

info@csc.gov.uk.