Supervisor

A bit about us.

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.

Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling London’s busiest people.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

We are looking for an experienced Senior Barista to support our Head Baristas and help lead a small (yet very busy) team to ensure coffee at Grind is always delivered to the best standard. This means making sure the teams are always engaging with the customers, the quality of product remains to the highest standard and consistent at all times, and that the speed of service is prompt and to company standards.

To be eligible for this position, you will need to have experience in supporting and developing a team, be trained in assisting stock control, and knowledge of what it takes to be an effective leader. You will have a complete understanding of the equipment and the beans, a keen eye for detail and a passion for quality coffee.

We use La Marzocco Linea PB machines and Mahlkonig e65s grinders, so knowledge of dialling in, maintaining machines & closing down is essential.

Role responsibilities.

• Support the management team in the running of a high volume & fast-paced cafe, coffee shop or coffee truck
• Possess full understanding of the Grind Steps of Service
• Deliver exemplary service in line with our procedures
• Help to deliver training & development programs to all staff
• Support in the recruitment and onboarding of new floor employees into the business
• Motivate all staff and project a positive attitude at all times.
• To participate in regular team meetings and in necessary Management meetings.
• Display a smart and professional appearance, representing the company in a positive mannerYou’ll have.
• Strong leadership skills
• Possess excellent communication skills to enable effective dialogue with colleagues and customers
• Ability to work well under pressure and use initiative
• Ability to problem solve and escalate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
• Strong time-management and prioritisation skillsDiversity and Inclusion.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• NEST Pension: We offer a pension scheme to help you plan for your future.
• Financial support: access to interest-free, short-term loans when you need them most
• Referral Bonus: Earn up to £300 in tiered bonuses for referring great talent to our team
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shifts over 8 hours.
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
• Wellbeing Allowance: Up to £75 annually to spend on your wellbeing.
• Birthday Treat: £20 birthday giftPay: Up to £14.50 per hour

Benefits:

• Employee discount
• Sick payWork Location: In person