Theatre Support

Job summary

An exciting opportunity has arisen for an enthusiastic and self motivated individual to join the Theatre Administration Support team at University Hospital of North Durham. This position is for a part time Theatre Receptionist working 23 hours per week over 3 days, shift times range between 7:00am to 5.00pm Monday to Friday.

You will be the first point of contact for visitors and patients attending Theatre reception, greeting and welcoming patients when they arrive for their surgical procedures. You will also provide admin support to clinical and non clinical staff within Theatres.

Main duties of the job To liaise with secretaries and consultants re theatre list order and subsequentley, prepare, print and distribute theatre lists for the following day. Daily input of elective and trauma lists, including making amendments as instructed and ensuring all changes are communicated effectively.

To respond to telephone enquiries from both internal and external callers. To telephone and inform patients when and where to present for their surgery and provide any fasting instructions required

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager. You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham.

We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented. Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success. For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Job description

Job

responsibilities

The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly.

As part of the reception team the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face on over the telephone, therefore good communication skills are required.

You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential. Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department.

Person Specification

Experience Essential Microsoft Office including, Outlook, Word and Excel Previous reception/admin experience Desirable Previous NHS experience Special Skills & Knowledge Essential Good wirtten & verbal communication skills Ability to act upon own initative Ability to plan own work to deadlines Working knowledge of how to maintain confidentiality Desirable Working knowlede of Caldicott Principles Special

Requirements

Essential Polite and approachable attitude Self motivated and able to motivate others Desirable Able to work alone

Qualifications

Essential Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience Desirable NVQ Level 3 in Business Administration