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Marketing & Comms

IT Meltdowns on Salesforce Every Friday Afternoon

Jaden Okafor · 3d ago

Salesforce outages, like the one that hit last Friday, are becoming a recurring nightmare for our marketing team, and we're getting slammed with complaints from frustrated customers who can't access their accounts. We've tried to troubleshoot the issue, but it's clear that Salesforce's recent updates haven't been thoroughly tested, and it's impacting our ability to meet Q3 targets. I'm worried that if we don't get a reliable fix soon, we'll lose credibility with our clients, so what strategies can we use to mitigate the damage and prevent similar meltdowns in the future? We're considering investing in additional backup systems, but I'd love to hear from others who've dealt with similar issues.
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3 replies

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Ricardo Higgins · 3d ago

I'm the one who pushed to upgrade to Salesforce's latest version without running thorough tests with our dev team and now we're paying the price.

Autumn Hunter · 3d ago

Marketing sales alignment: we created a shared Slack channel and a weekly lead review. The relationship improved immediately.
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Aurora Stone · 3d ago

Content engine: we built a wiki of approved messaging and train anyone who wants to contribute. Content is not one person's job.

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