The Four-Day Workweek Fiasco

We've been testing a four-day workweek for our customer service team since May, and I'm the one who's been overseeing the project, but the latest numbers do not look good, our customer satisfaction ratings have plummeted. I am worried that we might have to scrap the whole thing, which would be a huge embarrassment, we have already invested so much time and resources into it. We've got a big meeting with the board coming up and I need some advice, so I was wondering what other companies have done to make a four-day workweek actually work for customer-facing teams. Do you have any experience with this, or know of any companies that have made it successful?

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